Purpose of Role

At The Crown Estate, our places are among the most diverse and prestigious in the UK. As Residential FM Coordinator, you'll play a vital role in supporting the smooth operation, safety, and compliance of our residential portfolio.

Working alongside our Residential Facilities Management team, you'll provide high-quality administrative, operational, and compliance support across a varied portfolio of residential and mixed-use properties. You'll help ensure statutory obligations are met, records remain accurate, contractors are effectively coordinated, and key management information is readily available to support decision-making.

This is an excellent opportunity for an organised and proactive individual who enjoys working in a fast-paced environment and wants to build their career within property and facilities management.

Main Accountabilities

• Provide comprehensive administrative support to the Residential Facilities Management team.
• Monitor compliance schedules, statutory inspections, and planned maintenance programmes.
• Coordinate contractors, service providers, and internal stakeholders to ensure inspections and remedial works are completed on time.
• Maintain compliance records and update business systems accurately.
• Produce reports, management information, meeting minutes, and action trackers.
• Manage electronic filing systems, building records, and operational documentation.
• Coordinate team calendars and support the planning of operational activities.
• Support onboarding and user administration across FM platforms.
• Assist with team rotas, out-of-hours schedules, and operational communications.
• Contribute to continuous improvement initiatives that enhance service delivery and operational efficiency.
• Support site inspections, building operations, and project work as required.
• Help deliver KPI and SLA targets across the residential portfolio.

About You

We're looking for a highly organised coordinator with strong administrative skills and a passion for delivering excellent service.

You'll bring:

• Experience providing administrative support within Facilities Management, Property Management, or a similar operational environment.
• Experience supporting compliance-related activities, inspections, and reporting.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Experience coordinating contractors and stakeholders to achieve service outcomes.
• Excellent communication and relationship-building skills.
• Confidence challenging, questioning, and collaborating with colleagues and stakeholders.
• Strong analytical skills and experience producing accurate reports and documentation.
• Proficiency in Microsoft Office, including Excel, Outlook, Teams, Word, and PowerPoint.
• A proactive, customer-focused approach and commitment to continuous improvement.
• Strong problem-solving skills and attention to detail.
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