POSITION INFORMATION

Position: Operations Coordinator
Title: Operations Coordinator
Office Address: 137 South Main Street, Suite 300 City: Akron State: OH Zip: 44308
Full Time | Salary | Exempt
Salary Range: $45,000 - $55,000
Work Schedule: 8:00a – 4:00p | Monday – Friday | In Office

ABOUT US:

As one of the first victim services agencies in the United States, Victim Assistance Program (VAP) is committed to building upon the foundation established by our founder in 1972. We are continually evolving, advancing, and seeking innovative ways to assist victims of crime and trauma. If you are passionate about using your skills to help create a world where all victims are supported and healed, we invite you to consider joining our team.

QUALIFICATIONS

• A minimum of 1.5 years of administrative experience with advanced technology use required
• A bachelor’s degree from an accredited college or university in a field related to business, communications, or HR preferred
• Must have a valid driver’s license and reliable transportation
• Must be trustworthy, organized, detail-oriented, and have strong time management skills
• Must have excellent interpersonal and communication skills
• Must maintain a high level of confidentiality and sensitivity of client and agency information
• Must exhibit professional boundaries and culturally competent interactions with clients, colleagues, and external partners
• Must engage in problem solving and critical thinking practices
• Must have the ability to work in harmony with colleagues and external partners
• Must communicate clearly, effectively and timely
• Must have excellent internet search and Microsoft Office Suite usage skills and email etiquette

• Assist with general administrative tasks of the leadership team including preparing for meetings, arranging seating, and ensuring technology is ready for use
• Participate in executing the agency’s robust onboarding and offboarding procedure for staff and interns
• Provide ongoing updates to staff about agency operations
• Participate in the implementation of VAP’s Staff Engagement and Retention Plan to enhance staff morale/retention, fostering an environment that positively influences client service delivery
• Contribute to the development and maintenance of internal tracking systems to ensure the agency is adhering to requirements of its accreditation, funders and certifications
• Ensure current state and federal compliance posters are prominently displayed on the employee rights bulletin board
• Maintain the written accuracy of required policies, procedures, and master forms
• Work with members of the leadership team to compile and aggregate agency data to produce internal and external reports
• Oversee the inventory, distribution and/or installation of equipment, parking assignments, security cards and office supplies, and client materials (i.e. intake folders, protection order packets, etc.)
• Troubleshoot and fix minor technology issues
• Develop proficiency in the usage of the agency’s phone, security, technology, client database, donor database, and copying/printing equipment
• Liaison with the agency’s technology and maintenance vendors to maintain a suitable and efficient working environment
• Assist with administrative and outreach tasks including but not limited to scheduling meetings, mailings and fundraising events
• Maintain the office’s cleanliness, organization and functionality
• Serve as the primary contact with the building landlord to ensure the swift resolution of any maintenance issues
• Participate as a member of the Summit County Crisis Response Team when responding on scene
• Engage in all required staff meetings and trainings
• Adhere to MOU’s with partnering agencies
• Adhere to policies and procedures
• Represent the mission of the agency at all times
• Other duties as assigned