Operations Customer Expert - Polish - Lisbon at JUJUR

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Polish, English, Customer Service, Phone Support, Email Support, Chat Support, Product Information, Empathy, Professionalism, SAP CRM, Issue Escalation, Team Collaboration, Database Maintenance, Complaint Management, Returns Process, Problem-Solving

Industry

Business Consulting and Services

Description

Position: Operations Customer Expert Location: Porto, Portugal Employment type: Full-time DUTIES AND RESPONSIBILITIES: Assist customers via phone, email, and chat with inquiries related to products. Provide in-depth information about the company's products and services, helping customers make well-informed decisions based on their unique needs. Address customer concerns with empathy and professionalism, striving for satisfaction and building trust in each interaction. Accurately document all customer interactions and inquiries using the SAP CRM system for proper tracking and follow-up. Identify and escalate complex or unresolved issues to higher-level support or management to ensure quick resolution. Collaborate with internal teams to deliver efficient and effective solutions to customer issues. Perform regular customer service tasks, including updating and maintaining the customer database. Reach out to customers post-interaction to evaluate satisfaction and identify opportunities for improvement. Manage customer complaints and oversee the returns process, ensuring compliance with company policies. REQUIREMENTS: Native/fluent in Polish (C1), both verbal and written. Fluent in English (minimum B2 level) Excellent communication skills, with the ability to listen attentively and respond thoughtfully to customer inquiries Strong problem-solving abilities to address customer concerns efficiently and provide appropriate solutions Experience in customer service, particularly in handling technical or product-related inquiries, is preferred but not required Ability to remain calm and composed during high-pressure situations, such as emergencies or difficult customer interactions Proficiency in using email, phone systems, and other customer service tools; experience with CRM software is a plus Strong organizational skills to manage multiple customer requests and document conversations accurately. BENEFITS: Excellent remuneration package based on experience, skills and performance Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere Guidance and tools to reach career potential Fully paid training on the company and products Opportunity to work in a supportive environment focused on growth and skill development Relocation support

Responsibilities

The role involves assisting customers via phone, email, and chat with product inquiries, providing detailed information, and addressing concerns professionally to ensure satisfaction. Responsibilities also include accurately documenting interactions in SAP CRM, escalating complex issues, and managing complaints and returns.