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Operations & Customer Service Executive at British Council
Noida, Uttar Pradesh, India -
Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Operational Workflows, Microsoft Excel, Microsoft Outlook, Adaptability, Problem Solving, Communication, Typing Speed, Calm Under Pressure, Ownership, Multi-tasking, High-volume Environment, Remote Team Support, Accuracy, Professionalism, Solution-focused

Industry

Non-profit Organizations

Description
We're seeking someone with a strong foundation in customer service and a clear understanding of operational workflows. You should be confident in managing customer queries while keeping backend processes running efficiently. You'll need to handle multiple tasks across different stages of the exam journey — from registration to results — with accuracy and professionalism. Proficiency in tools like Microsoft Excel and Outlook is essential, as is the ability to quickly learn and adapt to internal systems. Being responsive, calm under pressure, and solution-focused is key. If you're someone who takes ownership, communicates clearly, and can balance front-end service with behind-the-scenes operations, you'll be a great fit for this role. Desirable It would be an advantage if you've worked in a voice-based process or handled customer service in a high-volume environment. Experience supporting remote or dispersed teams is also a plus. We value adaptability, so if you've shown the ability to respond well to change and stay productive under pressure, we want to hear from you. A faster typing speed (40-50 WPM) and advanced Excel skills will help you perform even better in this role. Must operate in a secure environment (no personal belongings/electronic devices). Must pass background checks. Flexible to work in 24/7 shifts with any two days off per week. Weekends schedule on a rotation basis.
Responsibilities
Manage customer queries while ensuring backend processes run efficiently. Handle multiple tasks across different stages of the exam journey with accuracy and professionalism.