Operations & Customer Service Lead- Great Hours at NASHOBA VALLEY SPIRITS, LTD

Bolton, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

25.0

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Guest Experience, Operations Oversight, Hiring, Training, Scheduling, Staff Development, Problem Solving, Communication, Organization, POS Systems, Beverage Service, Customer Service, High Volume Environments

Industry

Description

Operations & Customer Service Lead Nashoba Valley Winery | Bolton, MA Full-Time | $22–$25/hour + tips About Nashoba Valley Winery Nashoba Valley Winery is one of Massachusetts’ premier hospitality destinations, where guests come to enjoy locally crafted wines, beers, ciders, and spirits in a scenic vineyard setting. Our operation evolves with the seasons: Spring through Fall: The Knoll — a vibrant 10,000+ sq. ft. outdoor venue with 100+ tables, sweeping vineyard views, and multiple tasting areas Winter: Service transitions indoors to The Pavilion and tasting room (weekends) Midweek (Winter): A more intimate operation focused on tasting room and retail service This is not just a venue — it’s a full guest experience. We’re looking for a high-energy, hospitality-driven leader to help run it. Position Overview The Operations & Customer Service Lead is the primary on-site leader responsible for daily operations, team performance, and guest experience across all service areas. You will oversee: Beverage Servers Tasting Room Staff Terrace Bar Team Beverage Expediters Guest Check-In This is a hands-on leadership role. You won’t just manage — you’ll be actively working alongside your team while ensuring everything runs smoothly. You’ll be trained across all operational areas, including: Beverage service & bar operations Tastings & tours POS systems Guest check-in & flow Beverage expediting During weekday shifts, you will run a station while maintaining full operational oversight. Schedule (Required) Wednesday – Sunday Mid-Fall & Winter Wed & Sun: 10:30 AM – 5:30 PM Thurs – Sat: 10:30 AM – 6:30 PM Spring – Early Fall Wed & Sun: 10:30 AM – 5:30 PM Thurs – Sat: 10:30 AM – 7:30 PM Friday hours may vary (Food Truck Fridays) Some weekday shifts may begin at noon ✔ Must be able to lift up to 50 lbs ✔ Must be able to stay active on your feet for 8–10 hour shifts Key ResponsibilitiesLeadership & Team Management Lead daily operations across all guest-facing departments Oversee and support weekend shift leads Hire, train, schedule, and develop team members Adjust staffing based on weather, volume, and seasonality Maintain team productivity, morale, and accountability Guest Experience Set the tone for a high-quality, welcoming experience Act as the main point of contact for guest concerns Manage check-in flow and overall service efficiency Support service during peak periods Educate guests on wines, beers, ciders, and spirits Operations Oversee service flow across a large-scale outdoor venue Ensure cleanliness, organization, and presentation standards Coordinate with other departments for seamless execution Step into service roles as needed Operate tasting room and retail during winter midweek shifts What We’re Looking For 2+ years of hospitality or customer service experience 1+ year in a leadership or supervisory role Proven ability to perform in high-volume environments Strong communication, organization, and problem-solving skills A hands-on leader who leads by example Guest-first mindset with a positive, solutions-oriented attitude Ability to balance operations + service simultaneously Reliable transportation to Bolton, MA Why Join Nashoba Work in one of the most scenic hospitality environments in Massachusetts Be part of a high-energy, team-driven culture Gain experience across wine, beer, cider, and spirits operations Enjoy a role with variety, seasonality, and growth opportunity Build real leadership experience in a growing operation Compensation & Perks $22–$25/hour + tips Tipped position with strong seasonal earning potential Employee discount Full-time, consistent schedule Day shifts (8–10 hours) Apply Today If you’re ready to lead from the front, thrive in a fast-paced environment, and help deliver an exceptional guest experience — we’d love to meet you. Join the Nashoba team and be part of something special.

Responsibilities

This role serves as the primary on-site leader, responsible for managing daily operations, team performance, and ensuring a high-quality guest experience across all service areas including servers, tasting room staff, and check-in.