EDUCATION

• Bachelor’s Degree (Required) and
• Industrial Engineering background (Preferred)

WORK EXPERIENCE

• 1+ years of office/intern/professional work environment/related experience (Required) and
• Experience working in healthcare environment (Preferred)

KNOWLEDGE, SKILLS, & ABILITIES

• Must have basic understanding of process redesign, system implementation, return on investment, and organizational change initiatives. (Required proficiency)
• High standards of integrity, strong personal work ethic, creative problem solving skills, and flexible work approach (Required proficiency)
• Notable client service, communication, presentation and relationship building skills (Required proficiency)
• Ability to function independently and as a team player in a fast-paced environment (Required proficiency)
• Must have strong written and verbal communication skills (Required proficiency)
• Proficiency with Microsoft Office tools (Power Point, Excel, Word and Visio) (Required proficiency)
• Minitab statistical software capability (Preferred proficiency)

TRAVEL REQUIREMENTS

• 10%

ADDITIONAL RESPONSIBILITIES

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
  Qualifications

Performs data analytics, process observations and documents workflow processes to identify potential operational improvements across the UH health system.What You Will Do

• This role is directly responsible for assisting Operations Engineers (OE) and Senior Operations Engineers (SOE) with multiple Value Improvement Program (VIP) and High Reliability Organization (HRM) Process Improvement (PI) initiatives.
• Under the direction of the facilitating OE or SOE, assist multiple PI teams with:
• Documentation and analysis of complex processes
• Assist teams comprised of 5 - 15+, matrixed, cross-functional subject matter experts from multiple interdisciplinary areas of the organization
• Assist with estimating, calculating and validating significant measurable return on investment
• Responsible for the operational analysis associated with initiatives. Responsible for completing the analysis of operational benchmarks within Healthcare facilities including cost, labor, supplies, productivity, volume, etc.
• Manages and builds customer relationships.
• Subject Matter Expert (SME) and advocate for Lean Six Sigma principles throughout the organization.
• In partnership with key stakeholders, provides data required to manage and monitor control plans associated with process improvement initiatives.
• Maintains and enhances expertise in project disciplines (e.g., DMAIC, Lean, A3, Kaizen, Six Sigma, TOPS and PDCA) process workflow planning, redesign, proof of concept pilot testing and full implementation.
• Assists in planning and project phases and components and helps coordinate the implementation of initiatives.
• Prepares and delivers data to support both written and oral presentations, in partnership with key project stakeholders, to provide overview of project status, issues, risks, results etc.
• Performs other departmental duties as required