ABOUT CONTEXT TRAVEL

Context Travel is a global day tour operator that connects intellectually curious travelers with local subject matter experts in over 60 destinations around the world. Our guests often tell us that we are the best part of their trip, and we take great pride in creating unforgettable moments that are treasured for a lifetime.
Context is a B-Corp and a long-standing company founded in 2003. We have been backed by growth equity since 2017.
ROLE: Delivery Associate, France, Central & Northern Europe
LOCATION: Remote role, ideally based out of the Berlin metro area
SCHEDULE: Monday-Friday, 10am-6pm CET
SALARY: Commensurate with experience

JOB DESCRIPTION

Context’s Delivery team ensures the seamless execution of exceptional cultural experiences for all stakeholders—clients, travel advisors, guides, vendors, venues, and partners. We create highly personalized experiences while maintaining smooth and efficient operations.
We are seeking a Delivery Associate for our France, Central & Northern Europe (FraNCE) region, to support operational workflows (primary focus) within our portfolio, fulfillment, and guide community functions, as well as client and advisor communications for our high-quality tours.
The role reports into the FraNCE Delivery Director (based in France).

ROLE AND RESPONSIBILITIES

• [Primary focus] Provide operational and administrative support across our regional portfolio, fulfillment, and guide community functions, including:
• Ensure portfolio fulfillability by verifying tours are accurately displayed, correctly configured, and fully prepared for delivery and making adjustments as needed
• Support product development through research and assistance with the creation of new tour offerings
• Carry out 1:1 guide communications related to scheduled tours and daily operational needs
• Partner with regional fulfillment staff, contractors, and external vendors to ensure accurate and seamless delivery of tours
• Process financial transactions including vendor and guide invoicing in a timely and accurate manner
• Sales and customer support
• Nurture strong relationships with both first-time and returning clients and advisors
• Provide expert guidance on our brand, product portfolio, and the destinations we serve
• Assist with booking, modifying, and managing orders efficiently
• Client value maximization: Identify opportunities to upsell and cross-sell thoughtfully, maintaining warmth and discretion
• Ensure accurate and timely transfer of essential client information to fulfillment teams, partners, and on-the-ground guides
• Develop a thorough understanding of end-to-end operations to offer clients clear information, personalized suggestions, and actionable guidance
• Proactively identify and escalate client pain points, collaborating across teams to continuously improve processes and service

ADDITIONAL RESPONSIBILITIES:

• Mentor and train seasonal contractors and Delivery colleagues
• Actively contribute to weekly Delivery team and cross-regional meetings
• Participate in region-agnostic initiatives