PURPOSE OF ROLE

To execute all aspects of logistics planning, by effectively communicating with internal and external customers to meet a on time customer delivery, whilst ensuring we are meeting our transport GP margins to support business revenue and cashflow.

LOGISTICS RESPONSIBILITIES

• Manage and maintain effective communication with internal and external stakeholders to ensure we have the most up to date information for customer deliveries
• Calculate and plan transport requirements effectively to meet our customer delivery requirements, balancing the most cost-effective option against customer and product requirement and/or risk to support Transport GP targets and ensure a safe and effective service
• Actively seek to uplift customer delivery charges for special delivery requirements, supporting cost recovery and Transport GP Targets
• Manage transport bookings through 3rd party suppliers/ logistics suppliers and internal despatch departments to meet on time customer delivery requirements
• Ensure compliance with both company policies and transport-related safety standards and legal requirements for goods in transit
• Communicate with suppliers/logistics partners and customers to resolve any transportation/delivery issues or delays in a professional and timely manner
• Execute the arrangements for storage requirements both onsite and offsite, including effective management of the vesting process and processing any related charges to the customer
• Maintain accurate records of all delivery-related requirements, arrangements and bookings
• Process and manage supplier/logistics claims regarding delivery related damage and/or loss
• Support in the development and optimisation of logistics processes to reduce costs and improve efficiencies
• Collaborate with key related departments to ensure flow of information and understanding of linked activities

GENERAL RESPONSIBILITIES

• Provide high levels of customer service to both internal and external customers.
• Manage and monitor Department KPI’s and escalate any failing to the line manager.
• Contribute to cost avoidance by managing actual demand.
• Maintain the company database through accurate data input.
• Perform supporting administration functions related to the Operations Department responsibilities
• Review and manage documentation and information transfer in and out of the department to effectively control activities to enable others to achieve their requirements.