Operations Delivery Specialist

at  Irca Group

Company: IRCA Group is a leading international B2B provider of semi-finished ingredients for the bakery, pastry, and gelato markets. Our products cater to independent producers as well as large food manufacturers. We produce chocolate, decorations, creams, inclusions, pastry mixes, gelato ingredients, and other bakery/pastry essentials. Headquartered in Italy, IRCA Group boasts a strong track record of growth over the past decade, with 22 manufacturing facilities all over the world, 2000+ employee and €1 billion of revenues.
What we offer: IRCA fosters a dynamic environment, embracing diversity and valuing diverse perspectives and international experiences, offering a stimulating context. We promote professional growth by providing tailor-made development programs and career advancement opportunities locally and internationally. With locations worldwide, we offer the chance to work on international projects, collaborate across cultures, and gain a global perspective. Joining our team means becoming part of a global community of passionate professionals dedicated to making a difference. If you are looking for stimulating challenges and the chance to contribute your ideas for process improvement in an ever-growing company, IRCA is the right place.
Purpose of Position: We are seeking an Operations Delivery Specialist to provide technical and business support for MES and ERP applications (Manufacturing area) ensuring that problems are solved efficiently and effectively. The idea candidate will contribute to the MES and Manufacturing projects development and deployment.

REQUIREMENTS:

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field
• Professional Skills: Proven experience in application support or a similar role; MES; ERP Manufacturing; Knowledge of software development lifecycle and ITIL processes is a plus
• Experience: 5-10 years in the ERP Manufacturing Module Area
• Language Skills: Proficient in Italian and English
• Computer Skills: Familiarity with database management and SQL queries
• Behavioural Requirements: Problem-solving and analytical skills; Communication skills; Proactive approach; Attention to details; Ability to work under pressure in a fast-paced environment; Excellent communication skills, both written and verbal; Customer-focused mindset with a proactive approach to problem-solving
  We welcome applications from candidates of all genders, backgrounds, identities, nationality, ethnic origin, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief. We believe in equal opportunities for all and ensure that our hiring process complies with the highest standards of non-discrimination and inclusivity. IRCA Group is dedicated to fostering a diverse and inclusive work environment where everyone can be their authentic selves, reach their full potential, and feel a true sense of belonging. Join us in creating a workplace where diversity is valued, and everyone can thrive.
  Il presente annuncio è rivolto ai candidati dell’uno e dell’altro sesso ai sensi del D.lgs. 198/2006 e ai candidati appartenenti a qualsiasi genere, nel rispetto dei principi di diversità e inclusione e di non discriminazione

• Resolve IT application-related incidents (MES and Manufacturing), service requests and problems in a timely and efficient manner in line with business requirements
• Provide proactive and effective IT support to the MES and Manufacturing areas
• Ensure all incidents, requests and problems are managed consistently and resolved within the agreed Service Level Agreements (SLAs)
• Conduct post-incident problem analysis and development to eliminate repeat problems
• Identify opportunities to gain efficiencies, automate, and improve business processes and system performance
• Test fixes and perform post-resolution follow-ups to ensure problems are adequately resolved
• Actively contribute to the development and the deployment of the MES and Manufacturing projects
• Provide training and support to end-users to facilitate the adoption of new systems and processes