WHO WE ARE

If you thrive in a nurturing environment that also challenges you to do your best work, and you find fulfillment in critical behind the scenes work, we encourage you to apply for our Operations & Development Manager position.
Heart & Hand places a high value on organizational health - we know when we tend to health, better outcomes and greater impact is possible. We continually work towards building resilience in our team, students and families because this is one of most important qualities in today’s ever shifting state. We genuinely care about the well being of our people. We strive to be an example of what a thriving team and organization can be.
Our Why: We have a bold vision to create a world with no opportunity gap.
Our What: Our mission is to empower all young people to realize their potential.
Our How: We work on fulfilling our mission by offering comprehensive after-school and summer programming for 2-8 grade youth, and one-on-one coach mentoring for students beginning in 9th grade to up to two years post-high school, that addresses the needs of the whole child. Additionally, we extend support to enrolled families by providing resources, referrals, and emergency assistance to guardians.
Reporting to the Co-Director, the Development & Operations Manager plays a critical role in how Heart & Hand is able to deliver these impactful and meaningful services. You will support the people who support our students and families.

DESIRED QUALIFICATIONS

• 2+ years of experience in operations, administration, finance, HR, or related fields.
• Proficiency with Microsoft Office, Google Drive, CRM Systems, Donor Database Management and Data Management Tools.
• Quickbooks, and Zoom proficiency are a plus.
• Strong organizational and time management skills including strong initiative, attention to detail, anticipation of needs, ability to exercise discretion, and ability to adapt to changing priorities.
• Familiarity with design tools such as Adobe Photoshop and Canva

YOU WILL THRIVE IN THIS ROLE IF YOU…

• Are a champion of others - you are an intentional thought-partner, a good listener and approach work as a collaborative relationship rather than a transactional process.
• Embody adaptability and resilience - you thrive in an environment where challenges are met with curiosity and creativity.
• Love being an integral part of a thriving team and organization— you naturally anticipate needs, take initiative, and find fulfillment in contributing to shared success.
• Enjoy bridging vision with execution - you translate ideas into tangible systems and actions.
• Lead with a growth mindset - you believe that skills, intelligence, and success are cultivated through continuous learning, feedback, observation and resiliency.