Operations Director at Acquire Intelligence

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Operations Management, Process Improvement, Strategic Planning, Team Management, KPI Monitoring, Budget Management, Data Analysis, Project Management, Quality Control, ERP Systems, Problem Solving, Continuous Improvement, Cross-functional Collaboration, Strategic Mindset

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Summary:** The Operations Director will be responsible for overseeing and optimizing all operational processes within Acquire Intelligence Philippines Inc. to ensure efficiency, productivity, and the achievement of strategic objectives. This role requires strong leadership, a deep understanding of business operations, and the ability to drive continuous improvement initiatives. Job Responsibilities:** * Develop and implement operational strategies and procedures to enhance efficiency, reduce costs, and improve service delivery. * Oversee the day-to-day operations across various departments, ensuring alignment with company goals and standards. * Manage and mentor a team of operational managers and staff, fostering a high-performance culture. * Monitor key performance indicators (KPIs) and implement corrective actions as needed to achieve operational targets. * Identify and implement process improvements and technological solutions to streamline workflows and enhance productivity. * Collaborate with other department heads (e.g., Sales, HR, Finance) to ensure seamless cross-functional operations. * Develop and manage operational budgets, ensuring cost-effective resource allocation. * Ensure compliance with all relevant industry regulations, company policies, and quality standards. * Prepare and present regular reports on operational performance to senior management. * Lead and manage projects related to operational expansion, new technology adoption, or process overhauls. Job Qualifications:** * Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree preferred. * Minimum of 8-10 years of progressive experience in operations management, with at least 3-5 years in a leadership role. * Proven track record of successfully managing complex operations and driving process improvements. * Strong understanding of operational best practices, project management methodologies, and quality control principles. * Excellent leadership, communication, and interpersonal skills. * Ability to analyze data, identify trends, and make data-driven decisions. * Proficiency in operational software and enterprise resource planning (ERP) systems. * Strong problem-solving abilities and a strategic mindset. * Experience working in the intelligence, BPO, or a related fast-paced industry is a plus. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

The Operations Director is responsible for overseeing and optimizing all operational processes to ensure efficiency, productivity, and the achievement of strategic objectives. This includes developing operational strategies, managing daily operations across departments, and leading teams to meet performance targets.