COME AND JOIN ONE OF THE UK’S LARGEST INDEPENDENT PROVIDERS IN NEURO AND MENTAL HEALTHCARE. WE PROUDLY EMPLOY OVER 4000+ PEOPLE - NO MATTER WHAT YOUR EXPERIENCE, WE HAVE JOBS FOR EVERYONE.

Are you a dynamic, experienced leader with a passion for delivering high-quality care across diverse settings? We are seeking an Operations Director to oversee a portfolio of specialist services supporting both children and adults with complex needs across multiple locations.
As Operations Director, you will be responsible for the operational performance, occupancy, quality assurance, and strategic development of services across Hartlepool, Stockton, Lincoln, Swindon, and Stafford however this is fluid and could change. Working closely with service managers and clinical teams, you will ensure that the care provided is safe, effective, person-centred, and compliant with all regulatory standards.
If you’re passionate about delivering high standards of care and have the experience to lead complex services across multiple locations, we’d love to hear from you.

• Leading and supporting a team of dedicated Service Managers who are committed to providing the best care possible
• Responsibility for the management of service managers in the region this includes all quality, people and financial targets for allocated sites within the region
• Jointly working with the quality team, business development managers and HR business partners to achieve these targets
• Working with the HR Business Partner and quality team to embed Just Culture so that the highest standards of safety, quality, morale and retention are achieved
• Responsibility for site converting referrals, overseeing site managers engaging with referrers and commissioners as required
• Ensure service leaders have a good understanding of their financial KPIs and their budgets, the expectations around regulatory compliance and meeting contractual and commissioner requirements
• Deal with any complaints with in a timely fashion in the right tone, ensuring that incidents are reported and investigated at the appropriate level and submitted in accordance with national expectations for NHSE/I requirements and in accordance with other commissioners and regulators
• Adherence to all Group policies and procedures and ensuring that all colleagues in the service are aware of and understand company policies