WHAT WE DO

The Epic Trust and Safety team provides a safer experience for Epic users. We work across multiple products and services to improve technology and craft transparent policies so our players and users can have positive experiences on our platforms.

ABOUT US

Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we’ve been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic’s award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

WHAT YOU’LL DO

We’re looking for a strategic and operational leader to drive the effectiveness and resilience of our Trust & Safety operations. As Director of Trust & Safety Strategy and Operations, you’ll lead a high-impact team responsible for content moderation escalations, quality assurance, user support workflows, and global operations. You will play a critical role in developing scalable systems, building cross-functional partnerships, and ensuring our platform remains safe, trustworthy, and aligned with our values. This role demands a strategic thinker with deep operational expertise and a passion for building safer online communities. You’ll manage and mentor senior individual contributors across multiple functional pillars, serve as a thought partner to executive leadership, partner with product and policy, and ensure our moderation efforts are proactive, adaptive, and best-in-class.

IN THIS ROLE, YOU WILL

• Oversee day-to-day execution and long-term planning for Trust & Safety operations, including content moderation, escalations, quality programs, support workflows, and vendor operations
• Set and execute against a multi-quarter roadmap to evolve and scale Trust & Safety operations in alignment with broader company objectives
• Manage and grow a team of ICs across operations, quality, support and escalation functions; foster a high-performing and inclusive team culture
• Identify inefficiencies, define KPIs, and drive continuous improvement in workflows, tools, and support channels to ensure timely, accurate moderation
• Develop and evolve QA frameworks and calibration programs that improve accuracy, reduce harm, and ensure alignment with evolving policies and platform risk
• Partner closely with Policy, Legal, Product, Engineering, and Player Support teams to improve tooling, policy implementation, and decision accuracy
• Own the high-severity escalation program, including cross-functional incident response for sensitive content, legal/regulatory requests, and executive-level inquirie