About the Role:
As Operations Director, you will take ownership of all operational functions in the business — from onboarding new properties, through maintenance and compliance, to ensuring every property is ready for market within agreed void periods. You will lead a multi-functional team of up to 15 across admin, operations, cleaning, and maintenance, driving performance and efficiency at every stage. Reporting directly to the CEO and Board, this is a career-defining role. You’ll have direct access to senior leadership, structured mentoring, and a clear pathway to grow into a seasoned Director role while making an immediate and visible impact on business performance.

YOUR QUALIFICATIONS AND EXPERIENCE:

• Minimum 3+ years in a Senior Operations Manager, Regional Manager, or equivalent role in property, facilities, serviced accommodation, or block management.
• Must have proven experience working in a London/UK-based business in the property sector or a directly transferable industry, with the ability to provide UK-based references.
• Experience working in a high-growth or scale-up environment, with a clear understanding of the pace, challenges, and adaptability required to succeed in a rapidly expanding business is essential.
• Strong understanding of compliance processes (HMO licensing knowledge a plus).
• Demonstrable appetite for, and experience with, technology in operations — ideally including exposure to proptech platforms, workflow automation, or operational software.
• At ease with budget management and performance tracking.

KEY ATTRIBUTES WE LOOK FOR IN COLLEAGUES:

• Ambitious and Driven: Ready to step up and take on greater leadership responsibility.
• Results-Focused: Determined to deliver operational excellence and meet or exceed industry benchmarks.
• People-Oriented Leader: Able to inspire and develop diverse teams.
• Adaptable: Comfortable working in a high-growth, fast-paced environment.
• Innovative: Always looking for ways to streamline processes and improve efficiency.

• Lead and coordinate all operational activities: property onboarding, servicing, maintenance, and readiness.
• Oversee property licensing and compliance, including HMO regulations and related residential certifications.
• Manage, develop, and motivate a diverse team across multiple functions, ensuring high performance and accountability.
• Maintain and improve operational standards so properties are compliant, safe, and market-ready within agreed timelines.
• Use our in-house operational software to manage workflows, track performance, and identify improvements, collaborating with the tech team to refine processes.
• Manage operational budgets and monitor spend, identifying opportunities to improve cost-efficiency.
• Support operational delivery of London and national expansion, including integration of newly acquired portfolios.
• Provide operational insights and recommendations to the CEO and Board to support strategic growth.