Operations Director at Leaseweb

Manassas, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations leadership, Data center infrastructure, Network operations, Customer support, Service delivery, Strategic planning, Vendor management, Budgeting, Forecasting, Resource planning, Stakeholder management, Performance management, Incident management, Operational excellence, Team development

Industry

IT Services and IT Consulting

Description

Operations Director Join Our Award-Winning Team and Help Shape the Future of Cloud Hosting! Location: Manassas, VA Type: Full-Time Hybrid Work Model: For the first 90 days we require employees to be in the office full-time to get to know the business and employees. After that employees can earn hybrid flexibility. Our hybrid policy requires employees to be in the office for a minimum of 3 days a week. Introduction As the Operations Director at Leaseweb USA, you will oversee nationwide operations across our U.S. data center footprint, supporting infrastructure, network operations, customer support, logistics, service delivery, and advanced services teams. This is a key leadership role responsible for translating company strategy into operational execution while ensuring reliability, scalability, efficiency, and strong customer satisfaction. As a member of the U.S. leadership team, you will partner closely with global colleagues in Amsterdam and collaborate cross-functionally with Sales, Finance, Sys Admin, and Product teams to support continued growth across the organization. Why Leaseweb? We offer the best of both worlds, a flexible hybrid model between home and office! Together, we’ve built a supportive, family-like atmosphere where everyone feels at home away from home. Here’s what you can expect: Competitive salary + annual bonus Monthly team building events to keep the energy high and collaboration strong The opportunity to develop yourself and grow your career Free Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, and Life Insurance Generous time-off policy to support work-life balance Flexible Spending Account for Dependent Care and Medical expenses 100% match on 401k contributions A great working environment in a dynamic, international, and fast-growing company What You’ll Do Lead nationwide operations across Leaseweb USA’s data center footprint Manage and develop Data Center Operations, Network Operations, Customer Support, Logistics & Service Delivery, and Advanced Services teams Translate company strategy into clear operational objectives and execution plans Ensure high availability and performance of infrastructure supporting internal and external customers Drive continuous improvement across operational processes, scalability, and service quality Monitor and improve customer satisfaction metrics, including Net Promoter Score (NPS) • Partner with global stakeholders to align U.S. operational priorities with company-wide initiatives Manage supplier relationships, vendor contracts, and service delivery expectations • Support hiring, coaching, performance management, and employee engagement across operations teams Lead coordination and response for major infrastructure or service-impacting incidents • Support budgeting, forecasting, and resource planning for the Operations organization • Collaborate across departments to ensure operational readiness for new products, services, and growth initiatives What You Bring: 10+ years of experience in operations leadership within data center, hosting, infrastructure, or technology environments Proven experience leading distributed technical teams across multiple locations Strong understanding of data center infrastructure, network operations, customer support environments, and service delivery models Demonstrated ability to translate strategy into measurable operational execution Experience managing vendors, suppliers, and operational service contracts Strong analytical, strategic planning, and decision-making skills Excellent communication and stakeholder management skills across technical and business teams Bachelor’s degree in business administration, Operations Management, or related field (MBA preferred) Who You Are A strategic leader who can balance long-term vision with hands-on execution A collaborative partner who works effectively across departments and global teams A people-focused manager who develops strong, accountable teams Comfortably operating in a fast-paced, international, and technical environment Motivated by improving customer experience and operational excellence About Leaseweb Leaseweb is one of the world's leading hosting brands, delivering private cloud, dedicated servers, colocation, CDN, and cybersecurity services. With 25+ data centers worldwide, 10+ Tbps bandwidth capacity, and 99.999% uptime, we’re the backbone of the internet—and we're just getting started. Ready to Join Us? Apply today to become part of a passionate, high-performing team where your voice matters. For more info, contact us at hr@us.leaseweb.com. We can’t wait to meet you!

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Responsibilities

The Operations Director will lead nationwide operations across the U.S. data center footprint, overseeing infrastructure, network operations, and service delivery teams. This role involves translating company strategy into operational objectives while ensuring high availability, scalability, and customer satisfaction.