The successful Operations Director should have:

• Extensive experience in managing operations within the services sector on a nationwide scale.
• Strong leadership skills with the ability to inspire and manage teams effectively across a large workforce.
• Proven ability to develop and implement operational strategies.
• Excellent analytical skills with a focus on performance improvement.
• Knowledge of industry regulations and best practices.
• Experience in budget management and resource allocation.
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Key Responsibilities

• Lead day-to-day operational performance across the business.
• Develop and deliver the operational strategy.
• Establish clear KPIs across productivity, throughput, quality, cost, service and safety.
• Improve accountability and visibility of operational performance.
• Lead, develop and challenge operational managers and their teams.
• Strengthen management structures and succession planning.
• Identify and remove operational bottlenecks, waste and unnecessary cost.
• Improve labour utilisation, planning and productivity.
• Introduce practical Lean and continuous improvement principles.
• Assess operational capacity against future growth plans.
• Support investment in equipment, technology, automation and infrastructure.
• Lead operational elements of CAPEX projects.
• Take ownership of operational budgets and cost performance.
• Work closely with finance and commercial teams to improve margins.
• Improve material recovery, processing quality and consistency.
• Champion strong health, safety, environmental and compliance standards.

Who We're Looking For