OPERATIONAL LEADERSHIP

• Lead the delivery of non-clinical operational services to ensure safe, efficient, and high-quality support to clinical functions
• Build highly engaged teams who are led by example in being proactive and responsive to the service demands from clinicians and clinical teams
• Maintain visible leadership across hospital departments and facilitate daily communication to support collaboration and problem-solving

GUEST EXPERIENCE AND SERVICE DELIVERY

• Oversee all guest experience training, related policies and their implementation across the centre, monitoring and acting upon all feedback channels
• Actively engage with patients and visitors to promote a positive experience and identify areas for service improvement
• Proactively seek feedback from clinicians, clinical colleagues and senior management on how the operational functions can be improved

SKILLS

• The successful candidate will be able to demonstrate excellence in:
  o Leadership & people management skills – excellent judge of situations and clear decision maker
  o Adaptability and agility – flexible and able to effectively manage competing pressures and conflicting priorities
  o Communications skills – great communicator with different people at different levels in the organisation
  o Collaboration – building partnerships and strategic working relationships
  o Integrity and resilience – proactive and driven to succeed in a challenging start up situation
  o Problem solving skills – highly effective problem solver
  o Planning, organisation and delegation skills – juggling key business processes and complex issues
  Applicants should send CV and cover letter to welbeck@compassltd.co.u

ROLE INFORMATION:

We are seeking a highly motivated and experienced Operations Director to provide overall leadership and management to the non-clinical functions within the centre. This position will play a pivotal role in overseeing all the non-clinical teams including administration, facilities and supplies across our unique, private patient day-case centre and in the on-going development of our world class patient care. This role will direct all operational activities for the centre, in line with the Welbeck business objectives, and provide input into the centre’s overall business strategy. There is a requirement to deputise for the Centre Director as required and participate extensively in senior management functions. This is role is line managed by the Centre Director but is supported by the Welbeck Group Capital Projects, Procurement, IT and Finance Teams as well as colleagues across a network of regional centres.

• Location: Oxford
• Full Time

JOB RESPONSIBILITIES

You will work predominantly Monday-Friday around the core hours of 9-6pm, however will need to be flexible to meet the needs of the centre which has extended opening hours and potential for weekend services. This position as Operations Director is a senior leadership role, responsible for day-to-day oversight and ensuring the quality and safety of service provision at the Welbeck Centre. You will lead and implement the hospital’s operational strategy, aligned with the Welbeck central strategy on business, facilities and procurement management. You will have responsibilities as part of the senior leadership team on partner development, medical secretary engagement and clinician practising privileges onboarding. You will be required to participate and report into the Clinical Specialist Boards, Quality Assurance and Performance Improvement Committee and Joint Venture Operating Board.