WHO WE ARE

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity.

ABOUT THE ROLE

The Operations Director is the installation leader and provides strategic oversight of the property’s operations for both community and facility management to achieve the highest levels of exceptional living for residents. The Operations Directors achieves results that promote business success through leading their teams in our company’s We Care culture.

WHAT YOU’LL BE DOING

• Accountable for achieving budgeted occupancy and setting/implementing marketing strategy.
• Ensure property’s adherence to all company policies.
• Set business priorities, supervises leasing and prospect management, and oversees maintenance performance. Responsible for providing assurance on completeness and accuracy of the underlying transaction data in Yardi.
• Collaborates with Facility management on outstanding maintenance issues, identifying reoccurring maintenance problems, and developing proactive solutions.
• Ensures all operational metrics and maintenance metrics are achieved in accordance with business agreements.
• Foster and embody a WeCare Culture.
• Interview, hire, onboard and retain talented candidates that will allow the property to achieve their goals.
• Lead and development team members to achieve personal and professional growth within our WeCare culture through mentorship and direction.
• Manages team and business priorities through feedback to improve team performance, building relationships and problem solving.
• Create, maintain, and collaborate relentlessly with all stakeholders including Installation Commands, Housing Partner, Residents, key internal stakeholders, to achieve company and installation goals.
• Take initiative to obtain and action all feedback from key stakeholders above
• Responsible for developing the annual budget and achieving the monthly financial targets.
• Accountable for financial management of the property, including, but not limited to annual budgets, monthly/quarterly financial reports, and monitoring expenditures.
• Processing various financial tasks to include payables and receivables.
• Supports Project Development team as requested for Service partner data calls, meetings, schedules, and visits
  Typical Physical Demands: Regularly use hands to manipulate tools, controls, phones, and computer keyboard. Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move office supplies up to 50 lbs.
  Typical Work Conditions: Work is performed in an office. Employee frequently interacts directly with community management, facilities management, residents, and other staff members during the workday.
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