OPERATIONS DIRECTOR at Sige Relais Chateaux

Zanzibar City, Zanzibar Urban/West, Tanzania -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Luxury Hospitality, Operational Leadership, Service Standards, Guest Experience, People Management, Cost Control, Communication, Training, Attention to Detail, Collaboration, Reporting, Supervision, Department Management, Problem Solving, Team Leadership, Guest Journey

Industry

Hospitality

Description

Company Description Independent, family-owned luxury boutique resort in Zanzibar, member of Relais & Châteaux and awarded 1 Michelin Key, is seeking an experienced Operations Director to lead day-to-day resort operations and uphold the highest standards of service and guest experience. The Operations Director has overall responsibility for the daily operations of the resort. This is a hands-on, on-site leadership role, with strong presence on the floor and close cooperation with ownership. Job Description Key Responsibilities: - Oversee daily operations across Front Office, Housekeeping, F&B, Spa, Watersports Center, Shop and Guest Experience - Ensure villas are fully prepared and compliant with standards prior to guest arrivals - Maintain consistent service standards and guest journey quality - Lead, train and support department heads and operational teams - Supervise on-site operational cost control, procedures and inventories - Ensure transparent communication and regular reporting to ownership - Coordinate closely with the Finance Director and Maintenance Director, operating on the same hierarchical level and reporting directly to ownership The Property: 23 keys (20 villas and 3 rooms), 4 hectares, 200 m beachfront. Qualifications Profile: The candidate should have experience in luxury hospitality and multi-department operational leadership. Ideally, the candidate will also have experience working in direct collaboration with ownership. Requirements: - Strong operational background in luxury hospitality - Hands-on leadership style with high attention to detail - Solid service culture and people-management skills - Fluent English required; knowledge of French is a plus How to Apply: Please send your CV, cover letter, and professional references to: [email protected] Department: Executive Management & Support Functions.

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Responsibilities

The Operations Director is responsible for overseeing daily operations across various departments, ensuring high service standards and guest experience. This includes leading and training department heads, managing operational costs, and maintaining communication with ownership.