OPERATIONS DIRECTOR at Sige Relais Chateaux

Zanzibar City, Zanzibar Urban/West, Tanzania -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Luxury Hospitality, Operations Leadership, Front Office Management, Housekeeping Management, Food And Beverage Management, Spa Management, Watersports Management, Guest Experience, Cost Control, Inventory Management, Team Leadership, People Management, Service Culture, Reporting, Coordination

Industry

Hospitality

Description

Company Description Independent, family-owned luxury boutique resort in Zanzibar, member of Relais & Châteaux and awarded 1 Michelin Key, is seeking an experienced Operations Director to lead day-to-day resort operations and uphold the highest standards of service and guest experience. The Operations Director has overall responsibility for the daily operations of the resort. This is a hands-on, on-site leadership role, with strong presence on the floor and close cooperation with ownership. Job Description Key Responsibilities: - Oversee daily operations across Front Office, Housekeeping, F&B, Spa, Watersports Center, Shop and Guest Experience - Ensure villas are fully prepared and compliant with standards prior to guest arrivals - Maintain consistent service standards and guest journey quality - Lead, train and support department heads and operational teams - Supervise on-site operational cost control, procedures and inventories - Ensure transparent communication and regular reporting to ownership - Coordinate closely with the Finance Director and Maintenance Director, operating on the same hierarchical level and reporting directly to ownership The Property: 23 keys (20 villas and 3 rooms), 4 hectares, 200 m beachfront. Qualifications Profile: The candidate should have experience in luxury hospitality and multi-department operational leadership. Ideally, the candidate will also have experience working in direct collaboration with ownership. Requirements: - Strong operational background in luxury hospitality - Hands-on leadership style with high attention to detail - Solid service culture and people-management skills - Fluent English required; knowledge of French is a plus How to Apply: Please send your CV, cover letter, and professional references to: [email protected] Department: Executive Management & Support Functions.

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Responsibilities

The Operations Director is responsible for overseeing all daily resort operations, including Front Office, Housekeeping, F&B, Spa, Watersports, Shop, and Guest Experience, ensuring villas meet preparation standards before guest arrivals. This role involves leading, training, and supporting department heads while supervising operational cost control and reporting directly to ownership.