Operations Director at SPARK Europe GmbH & Co. KG

Berlin, Berlin, Germany -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 26

Salary

80000.0

Posted On

22 Sep, 26

Experience

19 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Travel & Tourism

Description

Our comprehensive service offering includes state-of-the-art technologies such as integrated LED walls and control rooms, as well as a complete event and broadcast concept. This encompasses catering, production support, cutting-edge audio and video technology, and sophisticated event design. In addition, we offer versatile meeting rooms, collaboration spaces, and an impressive rooftop terrace to maximize the customer experience.

Our mission is to help companies present their products convincingly and interact with their audience in a targeted way to create impressive and lasting experiences.

SPARK operates locations in Frankfurt and Berlin, and plans further expansion throughout Germany and Europe.

Tasks

Excellence standards: Define, implement, maintain and review operational processes that ensure the highest customer satisfaction during SPARK's expansion phase.
Team leadership: Lead and develop the Delivery and Operations team and set standards of excellence in every area of site management.
Customer satisfaction: Ensuring the highest customer satisfaction and loyalty through first-class service for SPARK customers and their guests, as well as careful handling of inquiries.
Space management: Taking responsibility for all event, workshop, meeting and office spaces, including regular inspections of the front and back of house, conducting cleaning audits and ensuring compliance with safety regulations.

qualification

Completed studies or vocational training in the hotel industry or a comparable qualification.
Fluent German and English skills, both spoken and written, are required.
Excellent leadership skills with the ability to motivate and lead a diverse team to ensure a first-class customer experience.
Proactive, entrepreneurial mindset with an understanding of SPARK's business model.

Responsibilities

Our mission is to help companies present their products convincingly and interact with their audience in a targeted way to create impressive and lasting experiences.

SPARK operates locations in Frankfurt and Berlin, and plans further expansion throughout Germany and Europe.

Tasks

Excellence standards: Define, implement, maintain and review operational processes that ensure the highest customer satisfaction during SPARK's expansion phase.
Team leadership: Lead and develop the Delivery and Operations team and set standards of excellence in every area of site management.
Customer satisfaction: Ensuring the highest customer satisfaction and loyalty through first-class service for SPARK customers and their guests, as well as careful handling of inquiries.
Space management: Taking responsibility for all event, workshop, meeting and office spaces, including regular inspections of the front and back of house, conducting cleaning audits and ensuring compliance with safety regulations.

qualification

Completed studies or vocational training in the hotel industry or a comparable qualification.
Fluent German and English skills, both spoken and written, are required.
Excellent leadership skills with the ability to motivate and lead a diverse team to ensure a first-class customer experience.
Proactive, entrepreneurial mindset with an understanding of SPARK's business model.