Operations/Dispatch and Customer Service Support at Good Greek Moving & Storage

West Palm Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Data Entry, Verbal Communication, Active Listening, Dependable, Solutions-Oriented, CRM Experience, Dispatch Software, Multitasking, Time Management, Ability To Thrive Under Pressure, Operations Experience, Logistics Experience, Bilingual, DOT Compliance

Industry

Truck Transportation

Description

Join the Good Greek Van Lines Team – Leaders in Long-Distance Relocation! Are you seeking an innovative, fast-paced, and rewarding opportunity to advance your career in the logistics and relocation industry? Look no further! Good Greek Van Lines, the long-distance moving division of Good Greek Moving & Storage, is expanding its team of professionals. Recognized as a top-tier provider in the national relocation space, Good Greek Van Lines specializes in full-service long-distance moving solutions across the country, offering expert coordination, secure transport, vehicle shipping, storage solutions, and elite concierge services. We are currently hiring for an Operations/Dispatch and Customer Service Support position—an essential and multifaceted role within our long-distance moving operations. This individual will work closely with our long-haul drivers, logistics teams, compliance personnel, and valued customers to ensure timely, safe, and seamless interstate relocations. We’re seeking a dynamic, organized, and motivated professional with a forward-thinking mindset who thrives in a fast-moving environment. You must be comfortable juggling multiple responsibilities, delivering top-notch customer service, and maintaining clear communication across various teams and time zones. Why Join Good Greek Van Lines? * Industry-leading reputation in long-distance moving * High-growth environment with advancement opportunities * Competitive compensation and comprehensive benefits package ---------------------------------------- KEY SKILLS & QUALIFICATIONS * Exceptional attention to detail * Proficient in accurate data entry and documentation * Strong verbal communication and active listening skills * High energy, dependable, and solutions-oriented * Experienced in CRM and dispatch software systems * Strong multitasking and time management abilities * Ability to thrive under pressure and tight timelines * 1–3 years of operations, logistics, or dispatch experience (long-distance preferred) * Bilingual (Spanish/English) is a plus * Familiarity with DOT and FMCSA compliance a strong advantage ---------------------------------------- CORE RESPONSIBILITIES * Coordinate long-distance job schedules and dispatch logistics * Maintain daily communication with drivers on multi-day interstate routes * Ensure DOT compliance and document/report violations as needed * Monitor driver progress, provide ETAs, and update CRM systems in real-time * Act as a liaison between customers, dispatchers, and the customer service team * Maintain driver-helper pairings and job capacity planning * Handle inbound and outbound calls, address customer inquiries, and resolve issues * Ensure accurate documentation of mileage, delivery notes, and service quality * Provide proactive updates and customer reassurance throughout the move cycle ---------------------------------------- Job Type: * Full-Time * Salaried Position Compensation & Benefits: * Competitive salary * Paid training * Comprehensive benefits package (medical, dental, vision, etc.) * Opportunities for advancement within the Good Greek organization ---------------------------------------- Good Greek and our affiliates are equal opportunity employers. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Responsibilities

The role involves coordinating long-distance job schedules and maintaining communication with drivers on multi-day interstate routes. Additionally, the individual will act as a liaison between customers and the dispatch team, ensuring timely and compliant relocations.