POSITION SUMMARY

A Dispatcher is responsible for the coordination and utilization of drivers, trucks and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers.

QUALIFICATIONS

The requirements listed below are representative of the qualifications necessary to perform the job.

A. EDUCATION/EXPERIENCE

Experience: Six (6) months of relevant work experience with working in a team setting, with the ability to communicate in several areas effectively. Multi-tasking in a fast-paced work environment with excellent organizational skills.
B. Other Knowledge, Skills or Abilities Required
Computer skills with ability to handle multiple programs and systems

Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices.

• Must have the desire and ability to learn Waste Management proprietary software applications

Dispatch drivers to calls as they are received, using information on customer needs, drivers’ locations, number of loads, and daily factors to balance cost and customer satisfaction.
Assign routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
Prepare, update and dispense the daily route schedule.
Gather and maintain route sheet documentation for pick-ups, route completions and driver locations.
Ensure route completion via the driver’s check-in process.
Handle incoming calls and e-mails from customers and the sales department; manages requests for all pick-up or delivery on any container movement. Doing so in a professional and courteous manner.
Report driver performance issues or concerns to appropriate management for resolution.
Follow all required safety policies and procedures.
Troubleshoot and help resolve potential delivery and pick-up problems before they result in service issues.
Perform other job-related duties as assigned.