Operations at DSV SOLUTIONS PTE LTD

Futian District, Guangdong Province, China -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Attention to Detail, Team Management, Operational Compliance, Incident Management, Booking Management, Documentation Verification, Proactive Communication, Knowledge of DSV Systems, Customer Inquiry Handling, Process Improvement, Time Management, SOP Execution, Collaboration

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Job Req Number: 104963 Time Type: Full Time General Responsibilities 主要工作职责 To provide excellent service to customer at all times To take charge manage and be accountable for daily operations and ensure their compliance within area guidelines and company’s policies and procedures To ensure high productivity and good quality on customer service and manage the team To act as facilitator for the review of existing accounts and operational processes in order to identify & recommend opportunities for improvement and business optimization Detailed Responsibilities 具体工作职责 Handle customer inquiry via phone, email and face to face meeting Communicate with the customer in accordance to existing communication guidelines where applicable Execute and fulfill the customer shipment booking on timely and professional manner according to customer requirements and expectation Take the full ownership of a customer’s inquiry and solving their problem with a “CAN-DO” attitude Proactively react to any kind of irregularity by offering professional knowledge and possible alternative solutions to the customer Attentive to details on customer requirements and expectation by careful listening and proactive communication Provide accurate, precise and quick answers or information to customer inquiry or concern Maintain good knowledge on DSV systems, processes, tools and organization by continuous earning and development Execute the shipment / booking by following SOP and quotation Receive and process bookings from customers Check and verify documents (perform due diligence) to ensure full compliance with DSV internal standards and customer requirements (SOP) Inform Head of Ocean Freight of any irregularities or problems that require assistance and to feedback on subcontractors’ standards and service Feedback pe-claim details and status to customers Incident management – handles customers inquires, complaints, claims follow up, verify credit terms and credit status and coordinate with departments concerned on related issues Follow up COD customer outstanding To take up additional tasks as assigned Back up for other team members when necessary DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.

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Responsibilities

The role involves managing daily operations and ensuring compliance with company policies while providing excellent customer service. It also includes handling customer inquiries and proactively addressing any irregularities.