Operations Enablement Lead - Financial Crime Services at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

23 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Excellence, Transformation Management, Process Optimisation, Continuous Improvement, Stakeholder Engagement, Risk Management, Workforce Enablement, People Leadership, Change Management, Strategic Planning, Standard Operating Procedures, Governance, Productivity Improvement, Customer-Centric Solutions, Operational Best Practice, Capability Building

Industry

Financial Services

Description

You’re a leader who sees opportunity where others see complexity. You bring a strong transformation mindset, thrive on continuous improvement, and know how to unlock performance through people, process and systems. At Commonwealth Bank, our purpose is to build a brighter future for all. As an Operations Enablement Lead, you’ll play a critical role in shaping how we deliver for our customers by simplifying operations, driving productivity, and embedding smarter ways of working. Do work that matters You will lead a high-performing team focused on driving operational excellence, removing friction, and uplifting the way we work. This role is ideal for a leader who is passionate about transformation, optimisation, and building capability in others. Key responsibilities include: Leading and developing a cohesive, high-performing team, fostering a culture aligned to The CBA Way and focused on continuous improvement Lead end-to-end workforce enablement services, ensuring seamless onboarding and consistent Day 1 readiness Identifying and removing operational impediments to streamline processes and improve outcomes for our customers Driving productivity initiatives and optimisation strategies across operations Leading end-to-end transformation and uplift activities, embedding sustainable change into BAU Designing and enhancing standard operating procedures to improve efficiency, quality and consistency Partnering with stakeholders to deliver initiatives that improve customer and business outcomes Ensuring strong risk management practices and adherence to governance, controls and policies Acting as a key thought leader on process improvement and operational best practice We’re interested in hearing from people who have Proven experience leading teams in complex operational environments A strong customer and risk mindset, with a track record of delivering with a with a track record of delivering customer-centric solutions while effectively managing risk and regulatory obligation A strong transformation and uplift mindset, with a track record of delivering measurable improvement Deep experience in process optimisation, continuous improvement and operational excellence The ability to make sound decisions in complex or ambiguous environments Exceptional stakeholder engagement and communication skills A strong customer focus, with the ability to anticipate and respond to customer needs Experience designing and embedding operating rhythms, SOPs and scalable processes A proactive approach to identifying risks and implementing effective controls Your leadership style You are a people-first leader who creates exceptional teams and leads with ownership, curiosity and humility. You simplify complexity, empower others, and consistently challenge the status quo to deliver better outcomes. Working with us At CBA, we’re committed to creating a workplace where everyone can thrive. We support flexibility, encourage growth and development, and empower you to make a meaningful impact. We’re guided by our Code of Conduct, which sets the standards for how we act, solve problems and make decisions every day. You’ll be expected to role model these behaviours and create an environment where your team does the same. If this sounds like you… Apply now and help us reimagine how operations deliver for our customers and our people. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 04/07/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

Lead a high-performing team to drive operational excellence and remove friction within Financial Crime Services. Focus on simplifying operations, enhancing standard operating procedures, and embedding sustainable transformation into business-as-usual activities.