Operations Engineer at Accenture

pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Critical Incident Management, Major Incident Management, ITSM, ITIL, Triage, Root Cause Analysis, Change Management, Stakeholder Communication, Production Support, Incident Chronology

Industry

Business Consulting and Services

Description

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Critical Incident Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve collaborating with various teams to ensure seamless service delivery, addressing operational challenges, and implementing solutions to enhance system performance. You will engage in proactive monitoring and troubleshooting, ensuring that all systems operate efficiently and meet the established service standards. Your role will also include documenting processes and contributing to continuous improvement initiatives, fostering a culture of excellence within the team. Job Title: Major Incident Manager Location: Pune Role Overview: We are looking for motivated and skilled MIM resource to join our enterprise MIM team. We manage MIM process for Infra and application space with the aspiration to look for automation using Agentic and AI solutions. Key Responsibilities: Triage with all the appropriate support teams to expedite troubleshooting on a technical bridge and business bridges for Major Incidents Ensuring that relevant & required technical support teams and application owners are being engaged. Drives higher level escalations with operational support groups and escalation to Production Support Manager to assess business impact. Senior management Communication, incident status/update as per process to P1 stakeholders inclusive to summarize on Critical and High Priority Major Incidents Skilled on priority determination based on extracted information and impacts Review any recent infrastructure changes that might be related to the CIs linked to the incident Keep close watch on critical alerts during the shift to ensure the GCC / NCC level 1 support addresses the alerts timely to avoid any potential outages Review and approve emergency change in accordance with the change management process. Providing status of the situation anytime a senior request arises and explain at technical and business level. Capture incident chronology and provide incident summary report to GCC Management and Problem Management for Root Cause Analysis. Handle and deal with Executive Management calls Prepare and perform GCC Major Incident Manager daily turnover to ensure all the incidents that are managed within the shift are handed over to the incoming shift Major Incident Manager. Prepare and communicate Major Incident reports (Daily/Weekly/Monthly) to Senior Management. Review Emergency changes and validate business impact prior to approving change Required Skills & Qualifications MIM and ITSM, ITIL certification with 18 years of full time education Preferred Skills & Qualifications(If Any) Good in communication and writing emails Shift Details: (Mandatory) 24*7 Including night shift and weekends Shift timings, for example, Day Shift or Night Shift Any rotational or flexible shift details, if applicable Additional Information(Mndate) align with project RTO - The candidate should have minimum 7.5 years of experience in Critical Incident Management. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture

Responsibilities

Manage the end-to-end Major Incident Management process for infrastructure and applications, including triage and technical bridge coordination. Communicate incident status to senior management and ensure timely resolution to minimize business impact.