PACKAGE DESCRIPTION

Job Reference: 21460
Band: C
Salary: Up to £44,100 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
Contract type: 6 month Fixed Term Contract / Attachment
Location: Office Base is London, White City. Site working is required.
Please note: This role requires shift working including nights and weekends operating 24/7, 365 days per year. Night payment is applied.
We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.
Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
Benefits - We offer a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. You can find out more about working at the BBC by selecting this link to our candidate pack.
If you need to discuss adjustments or access requirements for the interview process please contact the reasonable.adjustments@bbc.co.uk. For any general queries, please contact: bbchr@bbc.co.uk.

ABOUT THE BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.
We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours here.
Diversity matters at the BBC. We have a working environment where we value and respect every individual’s unique contribution, enabling all of our employees to thrive and achieve their full potential.
We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.
We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.
To find out more about Diversity and Inclusion at the BBC, please click here.

DISCLAIMER

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

MAIN RESPONSIBILITIES

The role works as part of a shift-working team providing 24 hour operational support, incident management and stakeholder communication for a range of BBC platforms and services.

• To be part of a team working on a 24/7/365 shift pattern to provide operational support for BBC internal applications, hosted across both AWS and on-prem environments.
• Use a diverse range of monitoring and diagnostic tools to identify and diagnose complex service impacting issues across a range of technologies and platforms.
• Manage incidents from tasks to major incidents, whilst fixing or liaising with product teams to resolve issues adhering to SLAs.
• Accurately log incidents and document investigation actions in line with ITIL and operational best practices.
• Carry out complex stakeholder management to explain information to technical and non-technical audiences. This includes communications to large, diverse audiences following incidents and acting as the point of contact for operational management.
• Thoroughly handover information across shift changes.
• Contribute to efficiency and technical improvements of the operations team including documentation, process, and OPs Dev.