Operations Engineer

at  Deftpower

At Deftpower we’re looking for a Operations Engineer to join our team.
Full-time · Berlin or Arnhem
This is Deftpower
Imagine a future where you can earn 500€ per year just by charging your car. Now imagine a job where you helped make this happen. Our Deftpower team has big ideas for improving electric car charging and draws on more than a decade’s worth of experience in the EV charging business in realising them.
With a team of 30 we are rapidly building Europe´s most advanced platform, recalibrating electric vehicle drivers, their cars, charging points and the grid in a sustainable eco-system. One in which everything is integrated, and anyone can join. We believe that this market needs to grow quickly, and that with the right team - our clients and EV drivers can be happier, businesses more profitable, and society cleaner.
Because relevant individuals and companies believe in us, we have the opportunity to grow rapidly over the next 2 years. As a result, we’re on the lookout for new, geeky, funny, and brilliant team members to join us!
To help us in our mission we are looking an Operations Engineer, for our offices in either Berlin or Arnhem.

QUALIFICATIONS

We are looking for a candidate that goes deep to troubleshoot issues our clients experience using our solutions and is able to make clients feel seen, heard and respected.

• Bachelor’s degree in Business Administration, IT, Computer Science or a related field.
• Understanding of how IT teams operate and basic code reading skills (C# and SQL).
• Proven experience in operations, preferably in a SaaS environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple customer relationships simultaneously.
• Familiarity with IT support tools like Grafana, Application Insights and servicedesk tooling like FreshDesk.
• You are an EU citizen and reside near Berlin or Arnhem. This is not a remote position.

At Deftpower, we owe our success to the efficiency of our organizational processes. To help maintain and grow this standard, we’re seeking an operations manager to oversee daily activities. As an ideal candidate, you’ll have a sharp business mind and a deep understanding of the needs and character of our customers and partners. You will be an important link between our sales and IT teams and help our clients achieve their goals. Additionally, you’ll contribute to develop and maintain an environment of trust, diversity, and inclusion within our team. Here are your responsibilities: