POSITION DESCRIPTION

Electrification of transport is a key pillar of ESB’s Net Zero Strategy – reducing the carbon impact from transport and improving air-quality while growing our business. ESB builds owns and operates the publicly available Electric Vehicle (EV) charging networks across Ireland and the UK. ESB plans to significantly grow the capacity of its EV charging networks with already over 1000 EV charging stations. Currently in Britian there are over 320 HPC, Rapid and AC charging stations operational across the cities of London, Coventry, Birmingham and growing nationwide with roll out of its HPC hubs. A continual pipeline of additional sites is coming online and these numbers will grow significantly in the next few years. ESB’s strategy, consistent with our role as a pioneer in Electromobility and our ambition to capture value from the global trend in electrification of transport, is to continue to expand our EV charging infrastructure network.
ESB ecars Operations team is responsible for managing the performance and availability of ESB’s EV charging networks in Ireland, Northern Ireland and Great Britain. This involves active performance management and timely fault correction to SLA, reporting fault and complaint analysis, management of preventative and corrective maintenance programs and supporting the expansion and upgrade of ESB’s EV Networks.
This role will support and coordinate with the Senior Operations Engineer for the GB market. Reporting to the Head of Operations with support from contractors and service providers.

• Reliability of Network: Ensure ecars’ public EV charging networks operate at 99% reliability in all jurisdictions.
• Safety Practice: Consider and ensure high standards are applied with respect to equipment, staff, contractor, and public safety.
• Contractor and Supplier Management. Management of maintenance contractors and charge station suppliers to agreed KPIs. Draft tender documentation specifications, conduct tender evaluations and input into procurement strategies as required.
• Customer Focus: Continually strive to ensure that the ESB ecars infrastructure operates in a safe, dependable, and customer-friendly manner. Monitor and promptly address any issues affecting the EV charging infrastructure network.
• Telecommunications: Work with our communications providers to ensure reliable communications with the charging infrastructure. Identify and resolve communications issues as they arise.
• Analytics & Reporting: Evaluate and produce analytical reports on the performance of the GB networks and on individual equipment. Identify individual and type issues, perform root cause analyses and determine required actions to get the best possible performance.
• Process and Procedure Developments: To continuously review current practices with a view to improve existing processes and procedures based on the feedback and analysis conducted.