ABOUT US

LUY is a leading B2B SaaS provider in the Enterprise Architecture Management (EAM) industry. We empower organizations to streamline their architecture processes, enhance decision-making, and drive digital transformation. Trusted by top enterprises worldwide, LUY is positioned for growth, and we are now looking for an Operations Engineer to ensure the seamless operation and reliability of our cloud solutions, enabling our customers in achieving their business goals with confidence.

QUALIFICATIONS

• Training in IT (e.g., apprenticeship or equivalent professional experience)
• Experience in Linux administration, server maintenance, and customer support (1st and 2nd level)
• Proven expertise in managing and monitoring cloud infrastructure (Azure, Kubernetes or similar)
• Strong analytical and problem-solving skills with a proactive mindset
• Good communication skills to explain technical concepts clearly to customers
• Passion for continuous improvement and operational excellence in system operations
• Team-oriented mindset with adaptability in a dynamic environment
• Fluent in English and German language

Are you passionate about keeping complex systems running smoothly and providing excellent customer support? As our Operations Engineer, you will be at the heart of ensuring LUY’s cloud solutions perform optimally and meet the needs of our customers. Your role goes beyond monitoring — you will proactively analyze, resolve, and prevent issues, playing a key role in our customers’ success journey. You will also collaborate closely with cross-functional teams to enhance system reliability and improve operational workflows.

• Monitor system performance to ensure smooth operations
• Proactively identify, diagnose, and resolve technical issues and disruptions to maintain seamless operations
• Handle customer inquiries and ensure timely and effective solutions
• Develop and implement preventive measures to avoid potential problems
• Work with the team to refine monitoring systems and enhance operational efficiency