Operations Engineering Manager at Apple

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Engineering, Systems Administration, Linux, UNIX Utilities, SRE Principles, Incident Management, Configuration Management, Scripting Languages, Monitoring Tools, Log Aggregation, Problem-Solving, Communication Skills, Documentation Skills, Cloud Platforms, Security Best Practices, Java Applications

Industry

Computers and Electronics Manufacturing

Description

The Operations Engineering Manager in Crypto Services leads a growing team responsible for the secure and reliable operation of critical technical infrastructure. This role is a blend of hands-on technical contribution (approximately 50%) and team leadership/management (approximately 50%). The manager will ensure operational excellence, drive incident management, and foster collaboration across SREs, PKI Engineers, and other technical teams, all while balancing strict application security and high availability requirements. This role will also play a key part in scaling the team and its processes globally. DESCRIPTION This role calls for a leader who isn't afraid to dive deep into technical challenges. You'll actively participate in troubleshooting complex issues, leveraging your expertise to guide the team through established procedures. Beyond immediate problem-solving, you'll oversee the documentation of critical problems, take charge of incident management from initial detection through to resolution, and ensure our team meticulously handles vital compliance tasks. Your hands-on involvement will be crucial in setting the technical direction and maintaining our high standards. MINIMUM QUALIFICATIONS At least 5 years of hands-on experience in Operations Engineering, Systems Administration, or a similar technical role, with a robust background in Linux (any distribution, especially RHEL) and standard UNIX utilities. Demonstrated experience leading projects, mentoring junior engineers, or providing informal team leadership. Strong understanding of SRE principles and goals, coupled with prior on-call experience, including leading incident command and management efforts. Proficiency with configuration management tools (e.g., Puppet, Chef, Ansible) and scripting languages (e.g., Bash, Python). Experience with monitoring tools (e.g., Icinga/Nagios) and log aggregation platforms (e.g., Splunk). A proven track record of practical problem-solving, coupled with excellent communication and documentation skills, particularly in conveying complex technical information to diverse audiences. PREFERRED QUALIFICATIONS Direct experience managing a small team of engineers, including performance reviews, coaching, and supporting career development. Experience with distributed teams or managing operations across multiple time zones. Working knowledge of cloud platforms (AWS/GCP) and container orchestration technologies (Kubernetes). A deep understanding of security and compliance best practices, especially within a cryptographic or PKI environment. Experience supporting Java applications and/or managing critical hardware like Hardware Security Modules (HSMs).

Responsibilities

The Operations Engineering Manager will lead a team responsible for the secure and reliable operation of technical infrastructure while ensuring operational excellence and driving incident management. This role involves hands-on technical contributions and team leadership, focusing on collaboration across various technical teams.