Operations Excellence, CPB Leadership Rotational Program at TD Canada Trust

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

100000.0

Posted On

03 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Reengineering, Lean Six Sigma, Operations Management, Innovation, Transformation, Agile Framework, Project Management, Interpersonal Skills, Communication Skills, Data Analysis, Automation, Financial Products, Customer Experience, Change Management, Risk Management, Technology Adoption

Industry

Banking

Description

Role Type: Masters and Advanced Degrees Work Location: Toronto, Ontario, Canada Hours: 37.5 Pay Details: $90,000 - $100,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Pay Details We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role. Department Overview Efficiency is what we are about at TD Bank Group (TD) Canadian Personal Banking (CPB) Operations. Our department of 2,600 colleagues from across Canada is responsible for end-to-end Retail banking operation functions and capabilities across multiple CPB products and services. In other words, our strategic decisions impact everyday people and their families on a personal level. We collaborate closely with business partners to deliver a legendary experience to everyone, from our customer base to distribution teams. CPB Operations is actively enhancing and enriching how TD supports its customers. This includes future-orienting our operations with modernized, simplified services. We deliver specialized and advisory support in the areas of Real Estate Secured Lending, Personal Lending, Credit Cards, Everyday Banking, Wealth, and Personal Savings & Investments. We also deliver specialized credit advice, underwriting and fulfillment of key processes. Job Details About the Program The Operations Excellence Leadership Rotational Program is an immersive 24-month program designed to help you to step into our world of operations management, operational risk management, banking operations, banking modernization, as well as product and services fulfillment. The goal of the program is to develop operations leaders who understand, administer, and deliver business practices to achieve the highest level of efficiency possible for CPB Operations. We are looking for individuals who have creative energy combined with a strategic mindset to improve, simplify, and automate. If you have a genuine desire to help customers get the most from their banking experience and you enjoy eliminating complexity, we want you to be part of our leadership rotational program. In this program you will rotate across CBP Operations areas approximately every six months: Credit Centre Adjudication and Funding: Learn how this skillful team drives growth and enhances end-to-end Real Estate Secured Lending credit adjudications and funding processes through fair, consistent, and efficient decision making Banking, Estate ad Credit Servicing: See how this forward-thinking team enables business growth through agile, efficient, and value-added processes for deposit business operations, settlement of new Estate files, and mortgage discharges that meet evolving customer expectations Operations Performance Ecosystem: Engage with data driven teams to enable Operations colleagues & leaders with data, insights, tools & routines to consistently exceed customer & stakeholder expectations, manage risk & optimize the way we operate. Includes forward planning, performance measurement, optimized workflow allocation & colleague skills progression supported by consistent routines & coaching practices Operations Service Design: Work with cross-functional scaled agile teams to ensure operational excellence by efficiently and successfully completing projects that are anchored in customer and colleague centric strategies driven from inside or outside of CPB Operations. Own end-to-end business delivery functions such as intake management, process and procedure work, business readiness, change management, sustainment and adoption Operations Colleague Confidence & Automation: Collaborate with this dynamic team to define and deliver pan-Operations Automation strategy, introduce AI-powered technologies to transform the way our colleagues interact with our customers, maintain hundreds of Operations tech assets and premises management as well as ensure colleague confidence & talent programs stay at forefront Operations Control & Regulatory Delivery: Understand how this specialized team proactively detects & monitors operational risks, oversees regulatory delivery & remediation, & manages centralized process performance testing We align rotation opportunities with our business strategies to ensure you work on the most important priorities. What You'll Do No matter where you work at TD you’ll make a meaningful impact, grow your skills, and thrive in our culture of care. Here's what this means for each rotation in our program: Make an Impact: Operate in a lean and agile mindset to streamline and automate processes, ensuring these are scalable and efficient for customers and colleagues Champion productivity and manage change impacts by documenting, communicating, and training colleagues and stakeholders Research and identify opportunities to address material operational risk practices through process re-engineering, design, mapping, etc. Advise and present to senior management to influence outcomes Experience Growth: Represent Operations on cross-functional campaigns, working groups, projects, and forums Work with business partners on strategic modernization initiatives as well as BAU (Business As Usual) activities Manage and prioritize multiple projects, working independently and in teams with discretion and confidentiality Invest in personal development and growth; you value and seek constructive feedback Cultivate our Culture of Care: Build relationships liaising with internal stakeholders (technology, product / group owners, project teams, business, finance, risk, etc.) and external advisors (vendors, regulators, etc.) where appropriate Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. Receive regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Job Requirements What You Need to Succeed We’re proud to work with a group of diverse colleagues. If you have relevant experience that isn’t mentioned below, tell us about it in your resume or cover letter. At least 6 years' experience in process reengineering, lean six sigma implementation, operations management, innovation, transformation with increasing responsibilities in a related field (Technology, Digital, AI, Strategy, Consulting, Product Management, Risk Management, etc.) Experience working within a Scaled Agile Framework with applicable tools (e.g., JIRA, Confluence) Demonstrated success in leading people and projects; you seek diverse perspectives and guide with humanity Values a high-performing and fun culture to achieve Objectives and Key Results (OKRs) Resilient and influential agent of change; you take calculated risks and present ideas to Executives Exceptional interpersonal skills; can build positive relationships with dynamic stakeholders in a fast-paced environment Excellent communication skills; you can write, present, and explain complex technical issues Flexible, self-directed, organized; you work effectively both independently and with partners Data driven, comfortable analyzing large volumes of data (MS Access, SQL, Power BI, Power Automate, etc.) A critical eye for process simplification, automation, and innovation; you value productivity and customer and colleague experiences Early adopter and can test and learn new technology tools quickly (AI, etc.) Understands financial products, operations engineering, banking operations or platforms Able to work conceptually and translate concepts for implementation into daily tasks and project work Desire to work in a caring, respectful, and inclusive environment where all employees are supported Additional Information Educational Requirements Graduate degree, completed within 2 years prior to the start date, in the areas of Engineering, Operations, Technology, Business, Risk, Finance, Economics, Mathematics, Data Analytics, or related discipline Candidates pursuing a graduate degree must have completed all requirements (courses, projects, exams, etc.) for the graduate degree prior to start (excluding convocation) Professional certifications or designations are assets (e.g.., PMP, Lean Six Sigma, SAFe, Scrum, etc.) Program Location and Start Date This is a Toronto-based program which starts in July 2026. Rotations will be in the Greater Toronto Area including downtown Toronto, Mississauga, and / or Markham. We work in a hybrid environment in the office 4 days a week. Applications must include: Transcripts Cover letter, include graduation month/date/year (one letter-sized page only). Resume (maximum two letter-sized pages only) Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! Language Requirement (Quebec only): Sans Objet US Labor & Employment Posters | California Privacy | Accessibility | FAQ Our Values At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. Our Commitment to Diversity, Equity, and Inclusion At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to Make an Impact in Communities – TD Ready Commitment TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific

Responsibilities

The program involves rotating across various CPB Operations areas every six months to develop operations leaders who can enhance efficiency and customer experience. Participants will engage in process automation, risk management, and strategic modernization initiatives.