About the job

We are looking for an experienced Operations Excellence & Solutions Lead to support operational transformation, contract logistics growth, new customer implementation, and continuous improvement initiatives. This strategic leadership role combines operational management, business process engineering, project implementation, customer solution design, and capability development to support both current operations and future business expansion.

Key Responsibilities:

• Provide leadership and strategic direction to an experienced operations team responsible for warehouse, transport, inventory, and customer service activities.
• Drive operational performance through governance, coaching, performance management, and structured problem solving rather than direct daily execution.
• Identify process gaps, inefficiencies, and operational bottlenecks through data analysis, process observation, and stakeholder engagement.
• Lead operational excellence initiatives including SOP improvement, productivity projects, automation, digitalization, process standardization, and workflow redesign.
• Use operational data, root cause analysis, process mapping, and structured problem solving to address recurring issues and prevent service failures.
• Develop practical solutions for cross functional pain points involving Operations, Supply Chain, Customer Service, Finance, IT, clients, and external partners.
• Support the implementation of new processes, tools, dashboards, system enhancements, and operational technologies.
• Track improvement project outcomes, measure benefits, and ensure agreed changes are embedded and sustained.
• Prepare and present operational performance, project progress, risks, and improvement recommendations to senior leadership.
• Support change management, user adoption, and governance required for successful implementation.

Contract Logistics and Solution Support

• Lead operational workstreams for RFQ, RFI, and tender submissions, including operational assumptions, manpower planning, warehouse design, transportation strategies, and pricing inputs.
• Partner with finance teams to develop business cases and profitability assessments.
• Translate customer and business requirements into practical, scalable, and commercially viable operational solutions

Project Implementation & Customer Onboarding

• Lead implementation projects from solution design through customer onboarding, operational readiness, go-live support, stabilization, and post implementation review.
• Develop implementation plans, readiness trackers, risk registers, SOPs, training programs, and project governance frameworks to support successful implementation and go-live execution.
• Coordinate cross-functional stakeholders during implementation and post-launch stabilization.
• Review project outcomes and convert lessons learned into improved implementation standards and playbooks

Business Process Re-engineering

• Drive business process re-engineering and continuous improvement initiatives to improve productivity, service levels, cost efficiency, scalability, and operational resilience.
• Lead business process mapping, SOP development, work instruction creation, governance framework implementation, and performance measurement systems.
• Drive Lean, Kaizen, or continuous improvement initiatives across warehouse, transportation and inventory functions.

Team Development & Capability Build

• Develop high-performing teams through structured coaching, cross-training programs, succession planning, and leadership development initiatives.
• Build operational capability in cost analysis, process improvement, customer management, and project implementation.
• Develop practical tools, templates, and working standards that strengthen long term operational consistency and organizational readiness.
• Support the organization’s long-term leadership succession and capability-building objectives.

Preferred Skills and Experience:

• Bachelor's degree in Logistics, Supply Chain Management, Business Management, Engineering, Data Analytics, Industrial Engineering, or a related discipline.
• 5 to 8 years of experience in business analytics, operations analytics, supply chain analytics, operational excellence, continuous improvement, business transformation, project implementation, or related analytical roles.
• Candidates with analyst background in Continuous Improvement, Lean, Six Sigma, Industrial Engineering, or Operational Excellence backgrounds will have an advantage.
• Strong analytical capability with advanced proficiency in Excel and experience using data visualization or business intelligence tools such as Power BI, Tableau, or equivalent platforms.
• Proven ability to analyze large datasets, identify trends, develop insights, and translate findings into actionable business recommendations.
• Strong project management capability with experience leading multiple cross functional initiatives and managing competing priorities.
• Strong problem solving, root cause analysis, process mapping, and business process reengineering capability.
• Proven experience delivering continuous improvement, automation, digitalization, productivity enhancement, or workflow redesign initiatives.
• Experience developing dashboards, KPI frameworks, management reporting, performance tracking, and decision support tools.
• Comfortable working across Operations, Supply Chain, Customer Service, Finance, IT, commercial teams, clients, and external partners.
• Able to translate operational challenges into practical, scalable, and sustainable business solutions.
• Strategic and improvement oriented, with a strong focus on long term capability building, operational excellence, and organizational effectiveness.
• Experience in customer implementation, operational transition, site startup, or greenfield projects is preferred.
• Experience supporting RFQ, RFI, tenders, solution design, cost modeling, pricing validation, profitability analysis, or business case development is preferred.
• Exposure to contract logistics, distribution center operations, transportation, inventory management, or supply chain environments will be an advantage.
• Strong stakeholder management, communication, facilitation, and change leadership skills.

Leadership Competencies:

• Drives change, operational excellence, and continuous improvement.
• Uses data and structured thinking to make informed decisions.
• Builds alignment across functions and converts issues into practical solutions.
• Develops future leaders and strengthens organizational capability.
• Demonstrates accountability, financial discipline, and a strong focus on sustainable results.

What Success Looks Like

• Identifying process inefficiencies and delivering measurable, sustainable improvements.
• Converting operational data into clear business insights and actions.
• Solving recurring operational issues through root cause analysis and structured problem solving.
• Leading successful productivity, automation, digitalization, and workflow redesign projects.
• Delivering cross functional improvements that strengthen service, cost, productivity, and control.
• Embedding new processes, tools, and ways of working through effective governance and change management.
• Supporting customer tenders and implementations through sound operational solutions and project discipline.
• Building longer term operational capability, scalability, and growth readiness

Application:

This role is intended for a commercially minded operations leader who can bridge operational execution, data analytics, business process engineering, customer implementation, and contract logistics solution design. The successful candidate will be expected to challenge existing practices, identify improvement opportunities through data, support business growth initiatives, and develop sustainable operational capability across the organization.

Only shortlisted candidates will be notified, thank you.

Requirements added by the job poster

• Bachelor's Degree

• 5+ years of experience in Distribution

• 5+ years of work experience with Business Analytics

• Authorized to work in Singapore

• 5+ years of experience in Supply Chain

• 5+ years of Transportation, Logistics, Supply Chain and Storage experience

• 5+ years of work experience with Data Analytics

• 5+ years of work experience with Contract Logistics