The Operations Executive role combines account management, order management, and customer service, providing a vital link between our large retail customers and our internal teams. You’ll work directly with major European retailers to ensure efficient order fulfilment, manage account relationships, and support the business in its commercial and operational goals.
We’re looking for a commercially minded professional to manage the operational needs of our Spanish and UK retail partners. You’ll be at the heart of ensuring seamless order processing and delivery while representing our brands with exceptional customer service.

REQUIREMENTS:

• Fluency in Spanish and English is essential.
• Proven experience in customer service, sales order or account management within logistics or supply chain.
• Strong organisational skills with the ability to prioritise tasks, manage multiple deadlines, and operate independently.
• Familiarity with ERP systems and strong proficiency in Microsoft Office, particularly Excel.
• Demonstrated ability to understand and improve processes and operational workflows.

• Act as the main point of contact for retail accounts, managing customer success through proactive account management and relationship building.
• Oversee the end-to-end order process using ERP systems: from order entry to delivery, ensuring accurate stock management and timely fulfilment through our European 3PL partners.
• Handle invoicing, shipment documentation, and coordinate with internal teams including Sales, Merchandising, and Trade Marketing to ensure operational alignment and drive sales growth.
• Organise and conduct regular business review meetings with key accounts to identify growth opportunities, improve service, and provide tailored support.
• Support the wider business development function by contributing insights from customer feedback and identifying cross-selling opportunities.