Operations Executive at AWR Career Site

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Shipment Coordination, Import/Export Management, Air Freight, Sea Freight, Land Freight, Documentation Verification, Regulatory Compliance, Customs Regulations, HS Codes, Customer Service, Cargo Tracking, Issue Resolution, Problem Solving, Decision Making, Process Driven, Operational Efficiency

Industry

Holding Companies

Description

Job Purpose The Freight Operations Executive is responsible for managing the end-to-end coordination of import and export shipments across air, sea, and land freight. The role ensures accurate documentation, regulatory compliance, timely shipment execution, and effective communication with customers and stakeholders, thereby supporting operational efficiency, service excellence, and cost control within the supply chain function. Job Responsibilities Shipment Coordination & Execution * Manage end-to-end coordination of import and export shipments (air, sea, and land freight). * Book shipments with airlines, shipping lines, NVOCCs, and transport providers. * Prepare and verify shipping documentation, including: * HBL / MBL * AWB * Commercial Invoice * Packing List * Certificate of Origin, etc. * Coordinate cargo pick-ups, deliveries, and load planning activities. Documentation & Compliance * Ensure all documentation complies with customs regulations, port authority requirements, and international trade laws. * Submit online documentation via relevant platforms (e.g. Dubai Trade, E-Mirsal 2, where applicable). * Maintain accurate records for audit and compliance purposes. * Verify HS codes, applicable duties and taxes, and ensure correct customs declarations. Customer Service & Communication * Act as the primary operational point of contact for customers. * Provide regular shipment updates, including ETD/ETA notifications, exceptions, and delays. * Manage service-related queries, resolve operational issues, and coordinate effectively with internal teams. Coordination with Internal & External Stakeholders * Shipping lines and airlines * Transport providers and warehouse teams * Customs brokers * Agents at origin and destination Cargo Tracking & Monitoring * Track shipments through carrier platforms and internal systems. * Monitor cargo status to prevent demurrage, detention, storage charges, and other avoidable costs. * Promptly escalate operational risks or exceptions to the relevant stakeholders. Operational Efficiency & Reporting * Maintain shipment logs and prepare weekly and monthly operational reports. * Support continuous improvement initiatives related to SOPs, workflows, and service quality. * Ensure adherence to company policies, KPIs, and SLAs. Problem Solving & Issue Resolution * Manage daily operational challenges, including cargo delays, documentation discrepancies, customs issues, or carrier changes. * Proactively identify solutions to minimise customer impact and maintain service standards. Qualifications / Experience / Competencies * Bachelor’s Degree. * Minimum of 5 years’ experience in the freight forwarding industry, preferably within a fast-paced operational environment. * Strong decision-making ability. * Systematic, well-organised, and process-driven approach to work. * Strong problem-solving and troubleshooting skills. AW Rostamani Group is a leading multi-sector family business in the Middle East, driven by a legacy of over seven decades. Its operations span across a diverse range of sectors including automotive, real estate, retail, lighting solutions, travel, logistics, agritech and sustainable packaging, the Group serves over 155,000 customers and 24,000 businesses annually, supported by a diverse team of more than 3,000 employees. Guided by its purpose to enrich lives across generations, AW Rostamani Group is dedicated to building purposeful businesses that meaningfully impacts people, industries and the planet. By Championing innovation, sustainability, and progress, AW Rostamani Group leads transformative change - creating a future where opportunity and progress go hand in hand. Rooted in its rich legacy and guided by its values, AW Rostamani Group continues to lead with focus on the future, nurturing partnerships and delivering excellence across its operations. For more information, visit www.awrostamani.com [https://www.awrostamani.com/].

Responsibilities

The Freight Operations Executive manages the complete coordination cycle for import and export shipments across air, sea, and land freight, ensuring accurate documentation and regulatory compliance. This role involves booking shipments, preparing essential documents like HBL/MBL and Commercial Invoices, and coordinating all logistical movements.