Responsible for ensuring the smooth operation, maintenance, and customer support of EV charging infrastructure through regular site visits, real-time monitoring, and coordination with vendors and service teams.

Key duties include:

• SITE INSPECTIONS & COMPLIANCE:Conduct regular inspections to ensure chargers meet safety, cleanliness, branding, and operational standards.
• SERVICEABILITY & MAINTENANCE:Perform basic troubleshooting, coordinate preventive and corrective maintenance, and ensure charger uptime and usability.
• REAL-TIME MONITORING & ISSUE MANAGEMENT:Monitor backend systems for faults or outages, address minor on-site issues, and escalate complex problems to technical teams or OEMs.
• PERFORMANCE REPORTING & ANALYTICS:Track usage, downtime, and energy data; generate performance reports; and recommend improvements based on analytics.
• VENDOR & PARTNER COORDINATION:Liaise with OEMs, maintenance vendors, and service providers to ensure SLA compliance and efficient operations.
• DOCUMENTATION & REPORTING:Maintain accurate logs of site visits, inspections, and maintenance activities; submit regular operational reports.
• CUSTOMER SUPPORT (LEVEL 2):Handle escalated user issues related to charging, payments, or equipment, and support field teams in customer interactions.

REQUIREMENTS:

• Diploma / Bachelor’s degree in Electrical Engineering, Electronics, Energy, or a related technical field.
• 1–3 years of experience in EV charging infrastructure operations, energy systems, or facility management preferred.
• Basic understanding of network connectivity, backend monitoring tools, and IoT-based systems.
• Strong analytical, problem-solving, and communication skills.
• Comfortable with tools like MS Excel, Google Sheets, and operations dashboards.
• Travel site to site to check on EV Charger condition and maintain serviceability.

• SITE INSPECTIONS & COMPLIANCE:Conduct regular inspections to ensure chargers meet safety, cleanliness, branding, and operational standards.
• SERVICEABILITY & MAINTENANCE:Perform basic troubleshooting, coordinate preventive and corrective maintenance, and ensure charger uptime and usability.
• REAL-TIME MONITORING & ISSUE MANAGEMENT:Monitor backend systems for faults or outages, address minor on-site issues, and escalate complex problems to technical teams or OEMs.
• PERFORMANCE REPORTING & ANALYTICS:Track usage, downtime, and energy data; generate performance reports; and recommend improvements based on analytics.
• VENDOR & PARTNER COORDINATION:Liaise with OEMs, maintenance vendors, and service providers to ensure SLA compliance and efficient operations.
• DOCUMENTATION & REPORTING:Maintain accurate logs of site visits, inspections, and maintenance activities; submit regular operational reports.
• CUSTOMER SUPPORT (LEVEL 2):Handle escalated user issues related to charging, payments, or equipment, and support field teams in customer interactions