THE IDEAL CANDIDATE SHOULD HAVE THE FOLLOWING QUALITY AND KEY SKILLS:

• Language skills: Fluency in English + French or Italian.
• Experience: a minimum of 1 year of experience in a UK and Ireland inbound operator in a group operations role. Proven experience of operating groups.
• Knowledge: Good knowledge of the UK as a destination.
• Communication: the ability to be able to communicate clearly and concisely, both orally and in writing.
• Energy: you enjoy the buzzing energy of the travel industry, and you are willing to invest time and effort to achieve your goals. You want to grow professionally and succeed in your job within the travel trade.
• Flexibility: to be able to adapt to every changing situation and being open to new ideas and people.
• Problem Solving: you can identify and analyse an/a existing/potential problem and find suitable solutions for each situation.
• Teamwork: you are a team worker but are also able to work individually, in accordance with guidelines and processes.
• Trust: you know your strengths as well as your opportunities to improve
• Organizational skills: great attention to detail and speed working under pressure. Ability to work in compliance with deadlines and prioritizing requirements and booking key services first.

Experience:

• Tour Operator or Hotel: 1 year (required

SUMMARY OF ROLE:

• To assume all responsibility for clients confirmed groups, to book all services required in good time and making sure all details are correctly booked and inserted in the operational system – Tourplan, prior to the group arrival.
• To liaise with Business Development and Sales in order to understand the client needs and the quotes and to book the suitable services at the correct time slots according to the program.
• To build relationships and maintain a great working relationship with clients and suppliers.
• Being pro-active and able to find and negotiate the most suitable products and prices for the specific client.

BREAKDOWN OF ROLE:

• To read and understand in full the technical itinerary received from the BD as well as service lines inserted in the system, identifying if basic details are missing, when comparing with the Offer/Quotation and to the client program.
• To identify the most suitable products for the client to finalize the itinerary with the most suitable services.
• To ensure that the services are booked, and the correct times are set, and the rates reflects the quotation/offer and are what the client wants, to raise questions with bd when elements don’t coincide.
• To make sure that suppliers’ service confirmations match the contract rates.
• To negotiate and try to buy under budget where possible, to increase margins, without compromising on quality.
• To understand and negotiate terms and conditions with suppliers, to match clients’ needs.
• To build relationships with all suppliers and ensure that you have excellent knowledge of all key services we offer our clients.
• To prepare and double check rooming lists and vouchers, keeping constantly the system up to date as well as suppliers and clients.
• To send invoices amendments to clients on time and ensure that all payments are made within time guidelines and always prior to the group arrival, except for client that have credit.
• To liaise with accounts and make sure that term and conditions for payment are respected both by client and from our part towards suppliers, as per agreements/contracts.
• To ensure all group files and the operations system are kept in an organized manner and correctly up to date enabling others to cover for you if the need arises.
• To participate in any familiarization trips that need to take place to understand product and improve your knowledge.
• To hold periodically an emergency phone during the weekend, accordingly to your department rota.

WE WILL PROVIDE A COMPLETE BREAKDOWN OF THE ROLE TOGETHER WILL SALARY, BENEFITS, ETC AT THE INTERVIEW STAGE. THIS IS A FULL TIME, PERMANENT POSITION FOR SOMEONE LOOKING TO MAKE THEIR MARK IN THE INDUSTRY. WE OFFER A VERY COMPETITIVE SALARY AND CAREER PROGRESSION FOR THE RIGHT PERSON. THE ROLE IS BASED IN OUR EDINBURGH OFFICE, BUT WE DO OFFER 2 DAYS WFH AFTER PROBATION IS COMPLETED. PLEASE CONTACT WITH A COPY OF YOUR CV AND A COVERING LETTER AS TO WHY YOU ARE SUITABLE FOR THE ROLE.

Job Types: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year

Benefits:

• Company pension

Experience:

• Tour Operator or Hotel: 1 year (required)

Language:

• French (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso