SUMMARY

We are a growing flooring company operating in the B2B sector, seeking a highly reliable and organised Operations Assistant to join our office-based team in Burscough, Lancashire. The role involves handling inbound communications, managing orders, processing paperwork, and coordinating with couriers and transport partners. This is a key support position where communication skills, attention to detail, and efficiency are essential.

SKILLS AND COMPETENCIES

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong organisational skills with the ability to prioritise tasks and meet deadlines.
• Excellent written and verbal communication skills (email and phone).
• Attention to detail and accuracy in order processing and documentation.
• Ability to work effectively as part of a team while also handling independent tasks.
• Trustworthy, reliable, and efficient.
• Personable with a positive, team-oriented attitude.

REQUIREMENTS

• Previous experience in an administrative or operations role preferred.
• Familiarity with order processing and logistics coordination is advantageous.
• Comfortable working in a fast-paced office environment.

• Answer incoming phone calls in a professional and courteous manner.
• Take customer orders over the phone and via email.
• Process and input orders into the company’s internal systems.
• Prepare and manage paperwork related to sales, transportation, and courier services.
• Liaise with couriers and transport providers to ensure timely delivery of orders.
• Respond to and manage emails with clear, professional communication.
• Provide administrative support to the operations and sales teams as required.