Operations Executive at Jacada Travel

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

34067.0

Posted On

28 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organisational Skills, Attention To Detail, Communication Skills, Problem-Solving Skills, Customer Service, Team Player, Self-Motivated, Proactive, Flexibility, Adaptability, Work Ethic, Time Management, Empathy, Humility, Service Delivery, Documentation Management

Industry

Travel Arrangements

Description

About The Role As a leading luxury tour operator, we pride ourselves on the care and attention that goes into each of our clients' holidays. As an Operations Executive, you will play a vital role in ensuring everything is in place for the smooth operation of client trips. From the point of booking, you will ensure all documents are prepared, all invoices and itineraries are correct and liaise with suppliers to ensure the client’s needs and expectations are fulfilled. You are a highly organised individual, able to prioritise and with strong attention to detail. As well as this, you are able to work openly and fairly with people from across a number of time zones to ensure work is completed in a timely manner. Your Main Responsibilities include To deal with the post-sales administration of client bookings, double-checking details, ensuring documentation is prepared correctly and all invoices and bookings are entered correctly in the relevant systems. Helping with the checking and entry of booking details into our system Coordinating with regional heads and local suppliers to ensure documentation and service delivery are correct Assisting regional heads of travel design with troubleshooting service issues from an operational perspective Working closely with all teams to ensure client/trip information is correctly stored in Jacada and Wilderness systems Assisting with the smooth delivery/checking and dispatch of client documentation/packs Skills for Success Strong work ethic Organisational skills Passionate about delivering an outstanding level of service and willing to go the extra mile to make clients and staff happy. Self-motivated, proactive self-starter, and stay calm under pressure Able to prioritise tasks, manage workload, and work to deadlines effectively Great written and verbal communication skills Strength of character and a strong team player with a keen eye for detail Driven and determined to always do better and improve what we offer in terms of service and efficiency Well-developed problem-solving skills: Preempts and seeks to resolve potential problems and issues before they occur; demonstrates good judgment in knowing when to act independently and when to escalate an issue to senior management. Operating in a fair, honest, and open manner with clients, colleagues, and suppliers to foster trust and mutual respect A ‘big picture’ mindset – appreciative of your position within Jacada and Wilderness as an organisation comprised of different teams collectively working together towards the same goal Personal Attributes Positive attitude to seek solutions in your work and create a friendly environment in the office. A readiness to adapt and embrace change; recommending ways we can improve Ability to actively listen and demonstrate empathy and self-awareness Flexibility to take on a variety of tasks and willingness to roll sleeves up and support colleagues Humility and openness to learn from others when receiving feedback High expectations for customer service and customers in relation to clients and suppliers. Experience In-depth knowledge of the countries we sell and experience in dealing with demanding clients Ability to get things done quickly and efficiently Experience in operations and/or customer service. Working across multiple teams and stakeholders Using a variety of systems and processes to manage client information. Interview Process 1st Stage: Virtual interview via Google Meet with the Operations Manager and a member of the Jacada team. Task Stage: Written Task (Full details TBC) Reports to: Operations Manager Working Hours: Monday – Friday, 10am–6pm in Shoreditch (typically 3 days in office, 2 days WFH) Start Date: 9th of March 2026 Salary: £34,067

Responsibilities

The Operations Executive is responsible for post-sales administration of client bookings, ensuring all documentation and invoices are accurate. They will coordinate with suppliers and regional heads to ensure smooth service delivery for client trips.