Start Date
Immediate
Expiry Date
30 Dec, 26
Salary
35000.0
Posted On
01 Oct, 26
Experience
3 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Industry
Management & Strategy Consulting
Operations Executive (HealthTech – Remote, UK-Based)
Full-time | £30,000–£38,000 per annum, plus performance-related bonus and options | Remote with occasional visits into London
Gladys is transforming the way support is delivered to people in their homes in the UK. We pair older and vulnerable people with brilliant local carers and helpers. This is the first ethical gig economy in care with a mission to achieve better outcomes for vulnerable adults and the people who care for them.
Why?Everyone knows that adult social care in the UK is broken. 30,000 people die EVERY year without getting the necessary help. Buying services is expensive and confusing. Carers get a terrible deal too. The average carer is paid LESS than minimum wage for a hard job, with little recognition. And, no surprise, most carers are women responsible for young children.How we support vulnerable people will be a key social and political issue over the next decade. It connects to front-line NHS services and the families who become unpaid carers for their loved ones when the system fails.
This is a uniquely ‘female’ problem. Most carers are women who themselves have caring responsibilities for children or their own relatives. They are generally from poorer backgrounds, living from paycheck to paycheck. It is overwhelmingly daughters, with their own careers and families, who carry the responsibility of caring for and arranging care for their own loved ones. We meet so many women who carry the weight of the world on their shoulders. And Gladys is a small part of trying to make life easier for them.Did you know that the value to the UK economy of unpaid carers (mostly female relatives) is even larger than the entire cost of running the NHS? So the families that we support are literally propping up our economy - unpaid. They could do with a hand finding excellent help!
How?We are mission-driven to help families find the right support for their loved ones for less (at least 25%). We are disrupting the care industry by attracting the most talented support with great pay, championing from the office team and support from their peers. We are proud to pay carers 70% more than care agencies. We use technology to reduce the cost of providing the service and pass those benefits on to carers and families.
What we needWe are growing fast (3x in the last 12 months) and looking for a warm, organised and commercially sharp Operations Executive to join our growing team. This role sits at the centre of the relationship between our families and our carers. You will own the client journey end-to-end, keep care arrangements running smoothly, and ensure both sides feel looked after. It is a relationship-led role with real operational teeth, and there is plenty of scope to get involved across the wider business as we scale.
What you'll be doing day to day 📅You will be the friendly, dependable face of Gladys for our families and carers from day one. This is a people-first role, so you will spend a lot of your time on the phone and in conversation, building trust and solving problems quickly.
There is a broad range of tasks here, and you will get to grips with the beating heart of the organisation. This is a great fit if you like variety, enjoy looking after people, and want ownership of the relationships that drive the business.
Why should you not apply 🚧We are a small team where everyone pulls in the same direction to achieve our shared goals, commercial and mission. If you see work as a 9-to-5, or prefer to spend your time on strategy rather than execution, this is not the role for you. Every member of the team has learned the business from the ground up, and the same expectation would apply to you. If the founders can roll up their sleeves, then the entire team is expected to follow suit - no matter how small the job.
It'd be a huge bonus if you have…Experience in customer success, account management, hospitality, care, or another high-touch relationship role is a plus, but mindset, energy, empathy and clarity of communication are what matter most. We are rewriting the rulebook as we go, so care sector experience is NOT necessary.Understanding of regional geography outside of London. We work across the South West of the UK, so knowing the difference between towns and cities in Somerset, Dorset, Hampshire and along the South Coast will be a real help, but is not essential.
Who you'll work withYou'll report directly to one of our Operations Managers, and work closely alongside the wider operational team. You'll also collaborate with the wider Gladys team across product, care and support. Our Head of Product is an ex-Googler and an exited founder who sits on AI advisory boards in Europe.
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Operations Executive (HealthTech – Remote, UK-Based)
Full-time | £30,000–£38,000 per annum, plus performance-related bonus and options | Remote with occasional visits into London
Gladys is transforming the way support is delivered to people in their homes in the UK. We pair older and vulnerable people with brilliant local carers and helpers. This is the first ethical gig economy in care with a mission to achieve better outcomes for vulnerable adults and the people who care for them.
Why?Everyone knows that adult social care in the UK is broken. 30,000 people die EVERY year without getting the necessary help. Buying services is expensive and confusing. Carers get a terrible deal too. The average carer is paid LESS than minimum wage for a hard job, with little recognition. And, no surprise, most carers are women responsible for young children.How we support vulnerable people will be a key social and political issue over the next decade. It connects to front-line NHS services and the families who become unpaid carers for their loved ones when the system fails.
This is a uniquely ‘female’ problem. Most carers are women who themselves have caring responsibilities for children or their own relatives. They are generally from poorer backgrounds, living from paycheck to paycheck. It is overwhelmingly daughters, with their own careers and families, who carry the responsibility of caring for and arranging care for their own loved ones. We meet so many women who carry the weight of the world on their shoulders. And Gladys is a small part of trying to make life easier for them.Did you know that the value to the UK economy of unpaid carers (mostly female relatives) is even larger than the entire cost of running the NHS? So the families that we support are literally propping up our economy - unpaid. They could do with a hand finding excellent help!
How?We are mission-driven to help families find the right support for their loved ones for less (at least 25%). We are disrupting the care industry by attracting the most talented support with great pay, championing from the office team and support from their peers. We are proud to pay carers 70% more than care agencies. We use technology to reduce the cost of providing the service and pass those benefits on to carers and families.
What we needWe are growing fast (3x in the last 12 months) and looking for a warm, organised and commercially sharp Operations Executive to join our growing team. This role sits at the centre of the relationship between our families and our carers. You will own the client journey end-to-end, keep care arrangements running smoothly, and ensure both sides feel looked after. It is a relationship-led role with real operational teeth, and there is plenty of scope to get involved across the wider business as we scale.
What you'll be doing day to day 📅You will be the friendly, dependable face of Gladys for our families and carers from day one. This is a people-first role, so you will spend a lot of your time on the phone and in conversation, building trust and solving problems quickly.
There is a broad range of tasks here, and you will get to grips with the beating heart of the organisation. This is a great fit if you like variety, enjoy looking after people, and want ownership of the relationships that drive the business.
Why should you not apply 🚧We are a small team where everyone pulls in the same direction to achieve our shared goals, commercial and mission. If you see work as a 9-to-5, or prefer to spend your time on strategy rather than execution, this is not the role for you. Every member of the team has learned the business from the ground up, and the same expectation would apply to you. If the founders can roll up their sleeves, then the entire team is expected to follow suit - no matter how small the job.
It'd be a huge bonus if you have…Experience in customer success, account management, hospitality, care, or another high-touch relationship role is a plus, but mindset, energy, empathy and clarity of communication are what matter most. We are rewriting the rulebook as we go, so care sector experience is NOT necessary.Understanding of regional geography outside of London. We work across the South West of the UK, so knowing the difference between towns and cities in Somerset, Dorset, Hampshire and along the South Coast will be a real help, but is not essential.
Who you'll work withYou'll report directly to one of our Operations Managers, and work closely alongside the wider operational team. You'll also collaborate with the wider Gladys team across product, care and support. Our Head of Product is an ex-Googler and an exited founder who sits on AI advisory boards in Europe.
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