Operations Executive

at  Midcounties CoOperative

WHO ARE WE LOOKING FOR?

To be a successful candidate for this role you will need:

• Some experience in travel desired
• Experience in customer service or administration desired
• Customer focused
• Calm under pressure
• Experience in working for membership-driven organisation desirable
• Comfortable working independently and as part of a team
• Confident communicator via multiple communication channels

ABOUT THE ROLE:

Your Coop are looking for a Operations Executive to join our society. We’re a multi-business group operating in Food Retail, Childcare, Travel, Post Office and Utilities, meaning you will get a breadth of multi-sector experience in a complex and fast-moving organisation. No two days will ever be the same!
At Your Coop, you will be part of business that puts people at the heart of everything they do. What makes us different?
The money you help us make is returned to our members and communities. We are a cooperative which means we share a third of our profits to our members and invest a third in our community support initiatives. In a profit-driven world, we are the difference.
We’re proud to be owned by our members, and we’d love to be owned by you.

As a Operations Executive, you will be:

• Receive operational and admin enquiries from both B2C and B2B customers dealing with them efficiently.
• Provide unrivalled customer service by continuously going the extra mile.
• Inform suppliers in resort where any issues arise, or changes are required.
• Check all bookings and compile important travel documents prior to customers traveling, ensure all information is correct.
• To inform customers of any changes such as schedule changes, effectively and efficiently when they occur.
• Finding solutions and/or suitable alternative for bookings where original requests may not be possible.
• Supporting your customers with on trip questions, amendments and issues.
• Answering general product and questions from Travel Agents or the General public on customers bookings
• To manage all elements of bookings made via system/websites to ensure all components booked accurately such as flights, hotels and transfers.
• Maintain accurate records of all correspondence with supplier or the customer.
• Actively participate in training to enhance knowledge and personal development.

To be a successful candidate for this role you will need:

• Some experience in travel desired
• Experience in customer service or administration desired
• Customer focused
• Calm under pressure
• Experience in working for membership-driven organisation desirable
• Comfortable working independently and as part of a team
• Confident communicator via multiple communication channel