WHO ARE WE LOOKING FOR?

To be a successful candidate for this role you will need:

• Previous experience in Tour Operations or Travel Retail
• Experience in customer service or administration desired
• Customer focused
• Calm under pressure
• Experience in working for membership-driven organisation desirable
• Comfortable working independently and as part of a team
• Confident communicator via multiple communication channels

ABOUT THE ROLE:

Your Coop are looking for a Operations Executive to join our society. We’re a multi-business group operating in Food Retail, Childcare, Travel, Post Office and Utilities, meaning you will get a breadth of multi-sector experience in a complex and fast-moving organisation. No two days will ever be the same! The purpose of the Operations Executive is to support the day-to-day operation of Coop Holidays completing administrative tasks efficiently within deadlines and dealing with any potential issues for customers should they arise. We are looking for someone who is always willing to provide unrivalled customer service and remain calm in crisis.

As a Operations Executive, you will:

• Receive operational and admin enquiries from both B2C and B2B customers answering them efficiently.
• Provide unrivalled customer service by continuously going the extra mile.
• Inform suppliers in resort where any issues arise, or changes are required.
• Check all bookings and compile important travel documents prior to customers traveling, ensure all information is correct.
• Inform customers of any changes such as schedule changes, effectively and efficiently when they occur.
• Find solutions and/or suitable alternative for bookings where original requests may not be possible.
• Support your customers with on trip questions, amendments and issues.

To be a successful candidate for this role you will need:

• Previous experience in Tour Operations or Travel Retail
• Experience in customer service or administration desired
• Customer focused
• Calm under pressure
• Experience in working for membership-driven organisation desirable
• Comfortable working independently and as part of a team
• Confident communicator via multiple communication channel