FULL TIME, PERMANENT

Working: Monday to Friday, 35 hours per week
Salary: £22,500 - £24,000 per annum + annual company bonus
Location: Head Office, Winnersh Triangle - RG41 5TP

DO YOU WANT TO MAKE A ROLE YOUR OWN?

The purpose of this role is to own, manage & evolve all operational processes within the Operations Team supporting delivery of our brand standards and customer experience audits. The Operations Executive is responsible for maintaining and delivering as well as evolving all existing internal and client processes to ensure best in class delivery.

YOU WILL BE RESPONSIBLE FOR:

• Effectively manage workload, working towards clear goals & targets
• Forward plan for clients and exchange relevant communication with colleagues and clients to ensure requests are delivered and targets met
• Shopper Sign up and communications as required
• Client reporting portal knowledge and ability to lead demos as required
• Supporting and owning relevant client requests and actions
• Setting up a new client program in line with account management brief and internal processes
• Manage relevant finance processes from invoicing, job sheets, job number allocation & debtors
• Deliver solutions to improve ways of working and processes (internally & client focussed)
• Building the relationship between the Shopper Recruitment team and the QA team to improve the quality of work delivered by our Auditors for our clients
• Build relationships with the Data & Systems to team to ensure department compliance to processes and proactively propose new solutions and ways of working to constantly drive for excellence in delivery
• Producing monthly/ad hoc reports of client for account managers, shopper team & D&S team