Job Description/Guideline:
Position Title: Operations Executive (Spanish Speaker)
Office/Department: Operations
Position Reports To / Supervisor: Operations Supervisor
Location: Dubai, UAE
Job Description:
The Operations Executive will report to the Operations Supervisor and support the operations team in providing the highest level of customer service while contributing to an efficient operation.  

Job Accountability:

• Following up and resolving clients’ booking inquiries coming in through different communication platforms   
• Ensuring that all the bookings, booking amendments, drivers and suppliers are uploaded on Koi B2B portal   
• Coordination with suppliers to confirm services/bookings and making sure the rides are scheduled and dispatched on time  
• Maintaining topmost quality for all rides to provide services which meet standards and policies of Koi  
• Resolving escalations from suppliers, customers and clients on calls and other communication platforms  
• Managing driver fleet wherever applicable and assuring an efficient dispatch of the fleet  

Competencies and Skills:

• Strong fluency with Excel and MS Office

Essential Qualifications:

• BA, BS, or B.Com degree required or equivalent  

Preferred Qualifications:

• 3+ years of experience in Operations (Logistics/Back-office/Support Team)  or 3+ years of experience in the Travel Industry  
• Proven work experience in hospitality or Customer Service role  

• Self-starter with excellent interpersonal communication and problem-solving skills  

    
  The principal responsibilities listed above are intended to provide guidelines and directions as to your specific role within KOI. As such, please remember that as the needs of organization develop / change, it may be necessary to modify or amend the responsibilities listed.
  Job Type: Full-time

Application Question(s):

• Are you fluent in Excel formulas and functions?
• Are you open to working flexible hours, including evenings, weekends, or holidays if required?
• Have you worked with booking systems or B2B portals before?
• Do you have at least 3 years of experience in operations, logistics, back-office support, or the travel industry?

Experience:

• Travel Industry: 3 years (Preferred)

Language:

• Spanish (Required)

Location:

• Dubai (Required)

• Following up and resolving clients’ booking inquiries coming in through different communication platforms   
• Ensuring that all the bookings, booking amendments, drivers and suppliers are uploaded on Koi B2B portal   
• Coordination with suppliers to confirm services/bookings and making sure the rides are scheduled and dispatched on time  
• Maintaining topmost quality for all rides to provide services which meet standards and policies of Koi  
• Resolving escalations from suppliers, customers and clients on calls and other communication platforms  
• Managing driver fleet wherever applicable and assuring an efficient dispatch of the fleet