At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

The Operations Executive is responsible for driving efficiency and supporting growth through Transaction Processing and Shared Services (TPSS). This role reports directly to the Head of Transaction Processing & Shared Services. This role will work in partnership with Chief Product Officers, peers across TPSS, the Operations Transformation and Enablement team and the broader Operations team to create and accelerate implementation of initiatives that drive improved client experiences and employee engagement while optimizing expenses and managing risk.

QUALIFICATIONS

• Expert understanding of financial services operational management and have experience in one or more disciplines: payments, cash management, customer remedy and resolution.
• Proven operational excellence
• Ability to improve existing technologies and systems that align with the organizations future state goals.
• Highly skilled relationship and negotiation skills as well as strong ability to manage through stressful situations
• Exceptionally strong skills in leadership and management of process, projects, presentations and people
• Exceptionally strong oral and written communication, interpersonal, planning and implementation skills
  If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

KEY RESPONSIBILITIES

This role will support the peer group in achieving strategic objectives through the ongoing development and execution of the TPSS efficiency pipeline. This role will closely partner with stakeholders to prioritize and develop the pipeline of work, influence to ensure timely execution and apply change management principals to ensure appropriate adoption and thorough communication across the organization.
This executive level role will lead programs that drive changes to people, process, technology across TPSS with the goal to increase automation, digital adoption, and resource utilization strategy in partnership with key stakeholders.
This role requires banking operations expertise with demonstrated ability to drive large scale changes. It is preferred that candidates have experience in one or more disciplines: payments, cash management, customer remedy and resolution. This role will use the industry knowledge to ensure solutions support strategic objectives and align with financial services trends.
This role will partner with peer group on defining metrics and creating appropriate visibility to leadership to monitor success while ensuring sustainability of operational improvements.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la