Operations Expert
at Express
Pembroke Pines, FL 33026, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 07 Jul, 2024 | Not Specified | 07 Apr, 2024 | 2 year(s) or above | Communication Skills,Customer Service Skills,Technology | No | No |
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Description:
ABOUT EXPRESS, INC.
Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.
The Company has over 530 Express retail and Express Factory Outlet stores in the United States and Puerto Rico, the Express.com online store and the Express mobile app; over 60 Bonobos Guideshop locations and the Bonobos.com online store; and 13 UpWest retail stores and the UpWest.com online store. Express, Inc. is traded on the NYSE under the symbol EXPR. For more information about our Company, please visit www.express.com/investor and for more information about our brands, please visit www.express.com, www.bonobos.com or www.upwest.com.
Store Name: Pembroke Responsibilities:
Express is seeking a Retail Operations Expert to join our team.
The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading the merchandise flow processes confirming the product is available and sized.
REQUIRED EXPERIENCE & QUALIFICATIONS
- Education: High School or Equivalent
- Years of Experience 0 - 2 relevant job experience - minimum 6 months
- Meets defined availability criteria, including nights, weekends and non-business hours
- Proficient in use of technology (iPad, registers)
CRITICAL SKILLS & ATTRIBUTES
- Demonstrates strong customer service skills
- Strong verbal and written communication skills specifically with customers, sales leadership team and associates
- Demonstrated collaborative skills and ability to work well within a team
- Ability to multitask and handle multiple customers and/or processes at once
Responsibilities:
- Providing coaching and training for stockroom associates as needed.
- Process shipping and receiving orders according to Express time and efficiency standards.
- Replenish product as needed.
- Process freight and sensor product.
- Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
- Coordinate product pricing and markdowns.
- Provide check-out support to customers as needed.
- Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
- Share information on product, promotions, and loyalty programs.
- Assist Sales Associates during onboarding and training.
- Assist with product launches changes according to company SOP.
- Assist customers as needed on the sales floor with locating product and/or online orders
- Deliver on all aspects of the customer experience model.
- Other essential functions may occur as directed by your supervisor
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Retail Industry
Sales / BD
Office Support
Diploma
Proficient
1
Pembroke Pines, FL 33026, USA