Responsibilities
To meet clients and customers periodically to understand their expectations and satisfaction level on the services of the company.
Visit wards and assess customer requirements by observation as well as discussing with end users.
To report to the SGM on the outcome of the Client and Customer meetings.
To carry out Customer & Client Satisfaction Surveys in the various hospital sites as per the instructions of the COO/SGM.
To analyze Customer & Client Satisfaction survey data, report findings to SGM and to work out improvement plans.
Oversee daily catering operations, including food production, meal distribution, and quality control.
Supervise and train catering staff, ensuring excellent customer service.
Manage inventory, budget, and procurement of catering supplies.
Supervise and train catering staff, ensuring excellent customer service.
Reports To
Operation Manager

JOB DESCRIPTION

To implement effective customer feedback system & promote the awareness of requirements of Client and Customers.
To provide inputs to the training department if any particular training needs are identified required at any of the units.
To conform to the Company’s guidelines related to his area as detailed in the Company’s Quality Assurance Program developed on the basis of ISO 9001:2000 Q.M.S.
To perform any other duties requested by his superiors out of normal routine but within the scope of work.

While at work, (and while on work premises) an employee shall:

• Take reasonable care of their own safety and health
• Take reasonable care of the safety and health of persons that may be affected by theiracts or omissions at work;
• Co-operate with Accuro with respect to any instructions and/or actions taken by the Management to protect the employee and/or comply with OSH requirement
• Report to their immediate supervisor any situation which they have reason to believe could present a hazard and which they cannot themselves correct;
• Report all OSH incidents, and work-related injuries; and Not intentionally or recklessly interfere with or misuse anything provided at theworkplace in the interest of health, safety, or welfare.
• Employees at each level shall assume responsibility for those aspects of the HSEQ management system over which they have control.
• Employees shall not perform any tasks for which they are not trained or competent.
• Comply with latest versions of Accuro IMS standards (ISO 22000:2018; ISO45001:2018; ISO 14001:2015, ISO 90012015, HACCP) & ADOSH as appropriate

Job Type: Full-time
Pay: AED6,000.00 - AED7,000.00 per month

Application Question(s):

• Whats your joining availability ?
• Please mention your expected salary?

Experience:

• Operation Manager - Catering : 8 years (Required)

Please refer the Job description for details