Leading a team of Operational Integration Specialists, the Operations Integration Manager (Non-Infra) will ensure the achievement of sustainable outcomes, representing the End User with responsibility for the identification, development, acceptance and implementation of solutions which deliver the agreed solutions for TW Operations for AMP8 and beyond.
This role delivers Operational Readiness Capability, driving closer integration of operational requirements into delivery solutions and consistent handover standards. You will be encouraging collaboration within Operational teams and understanding the needs of all stakeholders.
This role will also require involvement in projects from the start, supporting & representing Operations throughout the project lifecycle, ensuring that operational capability, resilience, and planning is included in the delivery scope.

The role holder will be expected to have organisational insight & influence with an ability to challenge and will report into Operations, liaising with Capital Delivery and all other key stakeholders to ensure the correct solution for Thames Water.

• Base location: London – can be based out of the following locations: Coppermills (E177HE) or Ashford Common (WTW) (TW151RU) or Hampton (WTW) (TW122ES), or Orpington (BR60SQ).
• Working pattern: 36 Hours per week (Mon-Fri)
• Full UK Driving License Required.

WHO ARE WE?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

WHAT YOU’LL BE DOING AS AN OPERATIONS INTEGRATION MANAGER (NON-INFRA):

• Accountable for the engagement, coordination and support of operational input into the Capital Delivery programme.
• Sign off project scope on behalf of Operational teams, understanding scope limitations and risks.
• You assure the compliance of statutory obligations by using our health, safety & environmental management systems; to ensure zero harm, zero risk, and zero compromise, to the business and our customers.
• You effectively and integrate resources to effectively manage risk, cost, time and quality management.
• Manage in a way that drives performance, engagement and development, building collaborative and capable teams to represent Operations.
• You work collaboratively with a range of stakeholders, both internal and external, to ensure expectations are managed and outcomes achieved.
• You effectively manage issues, threats and opportunities using appropriate risk management techniques and the use of our corporate systems.
• You report on time, cost, and quality parameters of a project in a predictable and assured way, to inform business budgets and planning cycles.

WHAT SHOULD YOU BRING TO THE ROLE?

• Leadership experience and understanding of the operational requirements for capital-delivered projects.
• Operational experience and understanding to determine operational constraints & site restrictions is highly desirable.
• Knowledge & understanding of catchment and area implications to site performance to feed decision making on solution implementation.
• Awareness of legislative frameworks relating to future requirements that may impact delivery.
• Experienced in conducting site meetings to facilitate both Operations and Delivery teams, as well as forming part of the review process.
• Proven track record of delivering outcomes and budgets, working closely with capital delivery teams.
• Understanding of contractual testing and experience in facilitating sign-off.
• Excellent communication and strong interpersonal skills are essential alongside the ability to manage and influence multiple high-level and external stakeholders whilst delivering to tight deadlines.
• NEBOSH/IOSH Accreditation Desirable.

The role holder will be expected to have organisational insight & influence with an ability to challenge and will report into Operations, liaising with Capital Delivery and all other key stakeholders to ensure the correct solution for Thames Water.

• Base location: London – can be based out of the following locations: Coppermills (E177HE) or Ashford Common (WTW) (TW151RU) or Hampton (WTW) (TW122ES), or Orpington (BR60SQ).
• Working pattern: 36 Hours per week (Mon-Fri)
• Full UK Driving License Required