WE’RE LOOKING FOR A STRONG LEADER WITH EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS, CAPABLE OF MANAGING AND INFLUENCING SENIOR STAKEHOLDERS UNDER TIGHT DEADLINES.

Reporting to the Operations Regional Capital Manager, you will deliver operational readiness capability by driving closer integration of operational requirements into capital delivery solutions and consistent handover standards.
You will have organisational insight & influence with an ability to challenge, and will liaise with Operations, Projects & Programmes and Developer Services to find the right solution for Thames Water.

WHO ARE WE?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

WHAT YOU WILL BE DOING AS AN OPERATIONS INTEGRATION MANAGER

• Encouraging collaboration within operational and capital project teams and understanding the needs of all stakeholders.
• Involvement in projects from the start, supporting & representing operations throughout the project lifecycle, ensuring that operational capability, resilience, and planning are included in the delivery scope.
• Accountable for the engagement, coordination and support of operational input into the capital programme.
• Leading a team of Operational Integration Specialists, the successful candidate will ensure the achievement of sustainable outcomes, representing the End User with responsibility for the identification, development, acceptance and implementation of solutions which deliver the required benefits across the AMP.
• Oversee a jointly agreed “outage” programme which balances the needs of Operations & the capital programme, ensuring the best outcome for Thames Water.
• Take responsibility for ensuring the operational benefits are embedded and realised throughout the AMP, intervening and implementing solutions where this is not the case.
• Ensure their team supports Operations after project takeover to maximise the benefits of the project.
• Ensure any escalated issues are resolved promptly.
• Monitoring compliance of the stage gate process within the team.
• Responsible for decisions around temporary arrangements, understanding critical information around temporary treatment solutions, in line with Operational Integration RACI.

TO THRIVE IN THIS ROLE, THE ESSENTIAL CRITERIA YOU’LL NEED ARE:

• Proven leadership and team development experience.
• Solid understanding of Health & Safety systems and operational constraints.
• Knowledge of catchment and area impacts on site performance.
• Awareness of relevant legislative frameworks.
• Experience facilitating site meetings and reviews.
• Track record of delivering outcomes and budgets in capital delivery.
• Familiarity with contractual testing and project sign-off.
• Ability to meet commercial, technical, and operational objectives.
• Engineering solutions experience.
• Strong IT skills and data analysis capabilities.
• Full UK driving licence.