As our Operations Integration Specialist, you’ll be the driving force behind ensuring that everything we build is ready for real-world operation. You’ll sit at the heart of Operations, not just observing from the sidelines but actively influencing decisions, shaping outcomes, and ensuring that what’s delivered is fit for purpose, future-proof, and operationally rock-solid.
As part of supporting our Capital Delivery Project Teams, but fully embedded within Operations, you’ll bridge project delivery and operational excellence. You’ll ensure operational requirements are fully considered and embedded from the outset — driving resilience, efficiency, and performance in every solution.

From day one, you’ll represent Operations throughout the entire project lifecycle — making sure what’s delivered is compliant and high-performing, practical, sustainable, and ready for day-to-day use.

• Base location: Home Counties North - Can be based out of Maple Lodge (WD39SQ) or Bishops Stortford (CM227QL)
• Working pattern: Hybrid – 36 hours per week (Mon-Fri)
• Full UK Driving License Required.

WHO ARE WE?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

WHAT YOU’LL BE DOING AS AN OPERATIONS INTEGRATION SPECIALIST

• Working on behalf of Operations and managing expectations to solution delivery (ensuring maintenance requirements are considered as part of the core design – feedback & challenge).
• Be engaged at a local level and understand site performance and restrictions, flagging risk to delivery.
• Manage and facilitate meetings, workshops, and progress reviews. Manage site access requests.
• Support decisions around temporary arrangements, and understand critical information around temporary solutions.
• Monitor project from an operational perspective, liaise with all relevant parties, internal & external.
• Working with system planning, identifying gaps between investment plans and operational requirements.
• Working closely with Operational site teams to encourage synergies to deliver project success. The role holder is expected to be present on site as required to ensure ownership of related activity and reduce the impact on front-line teams.

WHAT SHOULD YOU BRING TO THE ROLE?

• Ability to demonstrate delivery of projects to meet commercial/technical and Operational objectives, as well as system optimisation.
• Excellent communication and strong interpersonal skills are essential alongside the ability to manage and influence multiple high-level and external stakeholders whilst delivering to tight deadlines.
• Knowledge & understanding of catchment and area implications to site performance to feed decision making on solution implementation.
• Awareness of legislative frameworks relating to future requirements that may impact delivery.
• Previous experience of working in an Engineering solutions environment is desirable.
• Self-starting, resilient and tenacious whilst managing multiple priorities under pressure.
• Good knowledge of H&S systems, processes, and procedures.
• A degree in a relevant field or equivalent is desirable, and/or experience within the water or a similar utilities industry.